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Fire Damage In Hockessin

3/21/2020 (Permalink)

fire causing damage “Like it never even happened.”

Heartwarming Holiday Story: Why SERVPRO Is Proud to Support the Hockessin Area Communities

So many different things go into defining the elusive concept of community. Inspiration can be found even in the face of catastrophic damage, as beautifully expressed by a family who battled through personal disaster to make sure a treasured Christmas tradition continued. The strength of our neighbors in the face of extreme adversity is why we feel privileged to be part of fire damage victims’ recovery stories.

A Treasured Tradition Sustained
Despite a severe fire near Hockessin, a West Caln Township couple prioritized their 23-year-strong celebration of the season. During the span of nearly a quarter-century, the stunning light display of holiday cheer became part of many others’ yearly Christmas observance. Over 32,000 lights create a joyful and magical atmosphere, a shining example of why our area boasts a welcoming and close-knit sense of community. Just days before Christmas, a fire tore through the family’s home, threatening to snuff out this year’s exhibition.

Determination and Commitment Denies Disaster
Although the blaze displaced the Chester County couple for up to six months, they refused to give up their yearly labor of love and fellowship. Children worried about Santa and families fearing loss of a tradition were delighted to find the jolly fellow, and Mrs. Claus still waited for their visit, sparkling lights and illuminated characters, making everything festive and bright. The opportunity arose for our team to support this inspirational couple’s commitment, why SERVPRO was honored to help supply the power to turn on the lights.

Generator-Powered Preservation of Tradition: Making New Memories
The coming together of community members under the glow of 26,000 of the 32,000 lights was made possible through modern electrical technology. Our inventory of powerful generators helped the seasonal show go on, but the dedication of the homeowners provided the fundamental sense of hope and perseverance. This example of the strength of individuals thriving despite adversity is why SERVPRO is humbled and honored to help restore this highly-anticipated tradition.

Generator power is just one of the ways we help uplift customers and the community, why SERVPRO of Hockessin / Elsmere is privileged to be in the restoration business. Call (302) 992-0104 when disaster strikes. We would love to join in your recovery.

For more about Hockessin click here.

We Ensure Your Safety After A Flood In Wilmington

3/4/2020 (Permalink)

Our air movers drying the carpet in this home We have the state of the art equipment necessary to handle your flood damage. Call us right away to prevent further damage.

Avoiding Hazards After Flood Damage in Wilmington

Living in Wilmington, homeowners are typically prepared for a flood and understand that flooding is America's most common natural disaster. Chances are you have an emergency kit and a plan for when a disaster strikes. Often people are prepared for when a flood hits but do not always consider the aftermath of the flood and the implications to your home.

Flood damage in your Wilmington home following a natural disaster is common and requires immediate attention. Often the floodwater recedes so there is not a need for pumping out water and large-scale extraction but the water left can be contaminated and even carrying dangerous microbes with bacteria or viruses. It is crucial to clean up properly after a flood and be mindful of potential hazards

SERVPRO technicians comply with OSHA (Occupational Safety and Health Administration) standards to ensure the safety of residents and their own safety. This means that the lead technician or project manager inspects for hazards before work in your home begins. They identify hazards such as damaged ceilings that could collapse, slipping hazards, electrical dangers, clearly contaminated water, and other things that may pose safety issues.

SERVPRO flood damage restoration technicians have a hierarchical system for determining the plan for avoiding the hazard. The first thing they decide is if they can get rid of or eliminate the hazard, or can they substitute something else in its place. Second, they decide if they may need to engineer a structure or path within the work environment to avoid the situation and limit the exposure to risk.

Third, they decide if they can accomplish the through administrative means, meaning workers may be trained to do something differently. As a last resort, technicians wear personal protective gear (PPE) to protect themselves from potential hazards. However, this is typically the last resort when it comes to hazardous conditions after a flood.

Contact SERVPRO of Hockessin / Elsmere (General Contractor: 1992104829) at (302) 992-0104 for 24/7 assistance after a flood or any other disaster. We make it "Like it never even happened."

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Water Cleanup In Your Wilmington Kitchen

2/29/2020 (Permalink)

water damaged home We’re Faster to Any Size Disaster!

Slow Leak Gets Fast Water Cleanup in Wilmington Kitchen

When a supply line breaks or an appliance such as a washing machine malfunctions, a large amount of water damage has the potential to occur, slow leaks can be even worse. They slowly soften and ruin sheetrock, encourage mold growth, and can be the root cause of more expensive repairs for homeowners.

A slow leak in a Wilmington Kitchen created the need for water cleanup when the supply line to the kitchen sink gave way. The homeowner shut off the water to the home at the main and called SERVPRO.

Scoping Yields Answers to Water Loss
The techs used their moisture detection equipment to determine the areas of excessive moisture and found around the supply line leaked for an extended period. Much of the sheetrock at the back of the cabinet showed signs of softening and too much absorption of water.

Removal of Damaged Sheetrock
As building materials with that much exposure to water have zero restoration potential, the technicians cleanly cut it away to remove the damaged areas and stop any further wicking of water.

Challenging Extraction Needs
Little standing water remained in the kitchen, but SERVPRO technicians used their portable extractors to lift away as much residual moisture as possible from the interior of the kitchen cabinet and under it by removing the toe kick.

Drying the Kitchen
Air movers deliver high-velocity airflow into the wet areas, and the force causes embedded moisture to rise. The dehumidification equipment captures the water vapor and ports it away. This cycle creates expedited drying and is especially useful in closed in areas, such as within cabinets.

Repairing the Water Loss
Returning the kitchen to its preloss condition involves making the necessary repairs to the sheetrock and replacing the toe kick under the cabinet after the repairs to the supply line completed by the plumber hired by the homeowner. SERVPRO has a general contractor license #1992104829, and this allows the techs to go straight into the final repairs after the water mitigation efforts conclude.

SERVPRO of Hockessin / Elsmere at (302) 992-0104 has certified professional technicians ready to come to your home for water cleanup and restoration services 24/7. With their experience and advanced equipment, they make the water loss, “Like it never even happened.”

For more about Wilmington click here.

Winning Strategies for Flood Damage Remediation in Wilmington

2/19/2020 (Permalink)

White lab sitting on SERVPRO floor mat Blu and SERVPRO are always ready to take your call.

How to Cope with Flood Damage in Your Wilmington Residence

When flooding occurs, it can disrupt your typical day-to-day life and lead to emotional distress. Floodwater is rarely palatable and pure. The murky pools hold much filth, including staining sediments and hazardous bacteria.

If you do not handle the flood damage in your Wilmington residence promptly, its long-term effects can lead to expensive repairs and health problems for you and your family. Floodwater can ruin building materials and household items such as carpets, hardwood floors, and upholstery. When faced with such a disaster, please seek professional help to ensure your home's restoration to its pre-damaged state. A licensed and experienced restoration company like SERVPRO can quickly handle the situation.

Our team can evaluate whether it is possible to decontaminate and restore affected structures and contents, or whether we should remove and replace them. We decide to either replace or repair affected items based on several factors, including:

  • The pretest results
  • The nature of contamination
  • The porosity of the material

Our team can demolish unsalvageable materials like contaminated carpet and pad, drywall, wood trim, door trim, and window trim. We provide a full flood damage cleanup and restoration service working diligently to deal with all the problems that flooding causes. We can remove debris, silt, and other substances that floodwaters may have brought into your home. Preventing further damage is our focus, and our experienced staff ensures efficient and smooth completion of the restoration process.

Excess water in your house can cause significant destruction, including mold growth, gas, and electrical hazards, and water staining. We can extract the water using electrical submersible pumps. After getting rid of all the floodwater, our team can dry out your home to ensure we have removed all moisture from walls, ceilings, and floors to avoid mold growth.

We can also perform exterior cleaning because floodwaters can also wreak havoc outdoors. For instance, filth can coat or stain the exterior of your house. Our SERVPRO team can use brooms, rakes, and pressure washing equipment to remove the grime. Like other products we use indoors, our outdoor solutions are non-toxic, eco-friendly, and biodegradable. These products are an excellent way to clean your home without ruining building materials or the environment.

After experiencing flood damage, you need prompt, professional help. SERVPRO of Hockessin / Elsmere can help you clean up your home. Contact us 24/7 at (302) 992-0104 for efficient flood restoration services.

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Commercial Water Cleanup In Wilmington

2/10/2020 (Permalink)

water damaged flooring Contact SERVPRO of Hockessin / Elsmere at (302) 992-0104 now.

Restoring Washrooms during Busy Service with our Commercial Water Cleanup Team In Wilmington

A thriving public service industry can be serving drinks and food throughout the day to hundreds of customers. Your washrooms can be in constant use during a busy service, which can make it tough for staff to conduct regular checks. Faucets that are left on can result in minor flooding, which can be exacerbated by regular footfall, bringing dirt and grime into the area. Sewer blockages can result in the presence of urine or sewage, presenting a health and safety concern for the property manager.

Sometimes water cleanup in your Wilmington business can go beyond the scope of your regular staff or janitorial team. As a business owner, you need a quick response that allows you to continue focusing on your clientele. SERVPRO commercial restoration teams are available twenty-four hours a day should you need professional cleaning services during or out-of-hours.

Our SERVPRO crew chiefs can keep in contact with you throughout the restoration while placing physical barriers or signage to warn customers. In the case of temporary closure, you can trust us to mobilize both the expertise and equipment quickly, keeping the loss of revenues to a minimum. Our process uses industrial cleaning products as well as equipment such as powerful water extractors to ensure that the service is efficient with a minimum inconvenience to the customer.

Restoring a public service industry washroom requires chemical agents that can be effective at controlling both stains and odor since quick services are essential. SERVPRO uses a neutral PH urine odor and stain remover, which uses a combination of natural enzymes with bacteria and is unlikely to cause staining to paintwork, porcelain, or floors. This product is effective on urines, vomit, feces, spilled foods, and many other natural stains. Using a spray washer, SERVPRO can apply it to the problem area as well as carpet fibers or fabrics in the immediate vicinity, bringing damages back under control and letting your business get back to normal.

Restore your business with a minimum loss of revenue. Contact SERVPRO of Hockessin / Elsmere at (302) 992-0104 now.

For more about Wilmington click here.

Fast Commercial Water Cleanup in Wilmington

1/29/2020 (Permalink)

bowling alley Call SERVPRO of Hockessin / Elsmere at (302) 992-0104 to help clean up and deal with any challenges an incident causes at your property.

Fast Commercial Water Cleanup in Wilmington Helps Keep Bowling Alley Open

A water spill incident at a Wilmington bowling alley threatened to bring down a community center with a rich history. SERVPRO managed to control the situation and helped it reopen in due time because of the fast action we took after learning about the incident.

The situation seemed like any other straightforward commercial water cleanup case in Wilmington because it did not involve black or grey water that usually requires elaborate decontamination procedures. However, some unique properties of the facility made the otherwise straightforward process of water extraction and cleanup more difficult. Our SERVPRO technicians had to rely on the preparation we had done before arriving at the loss site and improvise along the way.

The main challenge to the cleanup was the wood lanes since overexposure to water, or expedited drying could cause imperfections in the wood, thus ruining the experience for bowlers. Wet-vacuuming the floors helped remove the surface water from the floors and bowling lanes. We also used other cleaning procedures such as mild agitation of the floor surfaces and the use of detergents to remove soils and other residues left by the standing water. Setting up drying chambers over the wooden lanes helped manage the drying process, quickening results, and preventing adverse outcomes such as warping or swelling.

Safety was another issue while working to restore the alley because the lanes were extremely slippery when wet. Our SERVPRO technicians use rubber boots, which have a better grip over slippery surfaces compared to other types of footwear. We also plan the loss sites before starting work to ensure cables and hoses that can trip anyone visiting the loss site are moved out of the way. Therefore, we managed to clean the area with no incident.

Water damage incidents in Hockessin, Newport, and Elsmere can present various cleaning challenges. Call SERVPRO of Hockessin / Elsmere at (302) 992-0104 to help clean up and deal with any challenges an incident causes at your property, “Like it never even happened.”

For more about Wilmington click here.

How Can Soot Damage Your Wilmington Home?

1/18/2020 (Permalink)

Items covered in soot Our team of experts are available to help you day or night. Give us a call anytime.

Improving Air Quality While Working to Protect You and Your Wilmington Home From The Harmful Effects Of Soot

While many people hear the word soot and think of charming chimney sweeps from films of days gone by, the actual presence of soot is much more threatening to Wilmington homeowners than these nostalgic productions might have advertised. Soot is a collection of particles created by incomplete combustion, each of which is smaller than individual mold spores, dust, or dirt particulates.

As organic materials burn up in your house, this is one of the fire damages to Wilmington homes that can almost always exist. Because of its microscopic size, particles of soot are harmful if inhaled by humans and pets, and they can get deep into the lungs of the affected individual and lead to potential health effects. For this reason, it is always a priority of our SERVPRO team to focus on air quality control when we first begin mitigation services. Even our project manager, walking through the address before we start our work wears the appropriate personal protective equipment to prevent inhaling the circulating soot.

Air regulatory equipment can get deployed to trap and remove most of these circulating soot particles from the environment. For this specific purpose, one of the most common choices is our air scrubber tool. We must also remain mindful that through practices like a controlled demolition and debris removal, that soot particles could get airborne and become a threat again.

As a residue, soot can continue to be threatening to the material supporting this layer of carbon. Because soot is acidic, direct exposure to many surfaces can ultimately lead to marring and irreparable damage without the intervention of our SERVPRO professionals. We have numerous cleaning strategies for soot-damaged surfaces, including agitative pre-treatments and potent products, to dissolve residues before wiping them from the surface. One of the most important and basic pieces of equipment in our arsenal for surface cleaning of soot and other residues is a small, portable HEPA filtered vacuum. 

Because we understand how destructive that soot can be, we ensure that its management and containment are among the chief elements of mitigation tasks. Our experienced SERVPRO of Hockessin / Elsmere team can make any fire loss situation “Like it never even happened.” Give us a call today at (302) 992-0104.

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We Are Available 24/7 For Your Wilmington Water Damage Restoration

1/7/2020 (Permalink)

A wet carpet in a closet needing our restoration The carpet in this home was soaked and needed our services right away. We responded as soon as possible to prevent further damage.

Professional Water Extraction in a Wilmington Laundry Room

Whether it is from loose sealants, foundation damage, or other factors, garage flooding can be very damaging to the home. Without rapid mitigation techniques, this damage can put homeowners and their assets at risk of mold, warping, and other damage that can compromise their safety and living standards. However, there are professionals available to help.

If your Wilmington home requires water extraction, certified SERVPRO professionals are available 24 hours a day, seven days a week, 365 days a year, for cleanup. Not only is your local SERVPRO dedicated to serving the community with disaster mitigation techniques that are second to none, but they also offer residential, commercial, and general contracting services (license #1992104829) to aid homeowners in restoring their home to a preloss condition.

Handling Washing Machine Leaks

  • Shut off the water. To prevent further water damage, empty your washer and shut off the water supply connected to the machine.
  • Inspect the machine. Washers can have leaks from various sources, with some of the most common being the water supply hoses in the back of the unit, internal hoses, and the pump. Check hoses carefully for mineral deposits and rust that can indicate a leak.
  • Replace components. Your local hardware store is likely to have compatible replacement parts for many components of a washing machine, including hoses. Consider braided cables, which are designed to be more resistant to leaking. Replace hose washers and other hardware that connects your appliance to the water supply. For pump replacements, use a car jack or 2x4s to angle the machine and prevent tipping during repairs. If the belt is burnt or worn down to its threads, replace it as well.

How SERVPRO Restores Structures

When water-related disasters strike in your home, SERVPRO technicians can use their knowledge and skills to restore your laundry room. This crew has a variety of water extraction tools available, ranging from suction pads and rovers to pull moisture out of carpet and pad to extraction wands that are designed to pull water out of nooks and crannies. The extraction process is thorough to ensure that drying with air movers and dehumidifiers can succeed.

SERVPRO of Hockessin / Elsmere can ensure that your home looks, "Like it never even happened." After disaster strikes, you can call (302) 992-0104 for a cleanup that can begin within hours.

See more about Wilmington.

SERVPRO Offers Tips for Buying Second-hand Appliances in Wilmington

12/26/2019 (Permalink)

Box of used appliances on the floor Before you buy, check used appliances for frayed cords and other defects.

Thoroughly Checking Second-Hand Appliances Helps Prevent Fire Damage in Wilmington 

Finding used appliances for sale in the local paper saves money in many situations. However, it would be best if you had more than a clean appliance. Plugging in the appliance gives you a chance to make sure it works before purchasing and taking it to your Wilmington residence. It is also useful if you use that time also to examine the cord and mechanical components, listen for any abnormal noises, or smell any odors that indicate smoldering parts.


Depending on the severity of any problems you detect, fixing them after you buy, but before you use them in your Wilmington home, can keep fire damage from becoming a reality. A frayed cord might develop when a washing machine ‘walks’ due to an uneven floor or unbalanced seating. This defect is entirely different than finding worn out internal motor parts. You can easily repair a cord by replacing it with the correct gauge, but a new motor might pose more of a challenge.

Lamps and chandeliers often have the highest wattage you can safely use in these fixtures shown in a prominent place. Using a 100-watt bulb in a lamp stating 60 watts or less can start a fire. This might happen because of overloaded wiring or because of materials that melt when you leave the higher watt bulb on for too long.

The danger of fire damage from the much smaller-sized lights used in holiday decorations comes from any nicks in the wiring, lost or burnt-out bulbs, or the accumulation of heat that ignites something near the lights. All lights used in the previous year need to be checked before use. Also, a smart habit against fire damage is to never leave electrical decorations on when leaving the house or overnight while your family sleeps.

Unfortunately, even with precautions, fire damage can still happen. SERVPRO has the specialists and technicians needed to make things “Like it never even happened.” Mitigation of areas affected by fire, smoke, and intense heat, followed by restoration work, undoes the damage. For the worst, most intensive damage, our building crew, under license number 1992104829, teams up with us so we can still provide our customers with a rapid recovery and excellent work.

SERVPRO of Hockessin / Elsmere is nearby, also serving Newport and Greenville. We hope your family home does not experience fire damage, but if it does, call (302) 992-0104. We’re Faster To Any Size Disaster and can help reduce the stress associated with such disasters, any time of the year.

Learn more about Wilmington here.

Be Prepared for Severe Storms in the Wilmington Area--Call SERVPRO for Advice or Service

12/18/2019 (Permalink)

encapsulated crawlspace, poly sheeting SERVPRO Says to Protect Wilmington Crawlspaces from Storms and Flooding with Encapsulation

Fixing and Preventing Wind Storm Damage in Wilmington

Each year in the United States, at least 867,000 people are affected by thunderstorms. Lightning alone accounts for at least 300 injuries per year. Globally, 16 million thunderstorms occur each year, and at least 2,000 storms are causing damages and injuries at any given time. Not only are severe storms and related damages stressful for homeowners to endure, but repairs can be costly and lead to long-term damages from mold and bacteria without professional cleanup. Is your number up?

If your Wilmington home has offered storm and flood damage, IICRC-certified SERVPRO technicians are always available to return your home to a preloss condition whenever possible. These technicians use EPA-registered antimicrobials along with a bevy of cutting-edge technologies to safely clean and repair structures. This SERVPRO also has a contracting license for general, residential, and commercial purposes (#1992104829), so you can have your residence fixed even more quickly by a professional, well-rounded team.

Storm-Proofing Your Windows
?    Window replacements. Consider replacing your current windows with heavy-duty ones that have built-in wind resistance. Many modern windows are crafted from shatter-resistant glass that can lower energy costs and improve insulation.
?    Hurricane film. This quick, low-maintenance storm prevention option can stay in place all year long. Hurricane film also protects against UV rays. If debris or other circumstances break your windows, this film can also prevent glass shards from entering your property. However, hurricane film cannot prevent the displaced window frames.
?    Storm shutters. One of the primary causes of damaged windows is high-speed winds from storms. These winds can fling debris, hail, and many other items at high speeds that can cause considerable damage to structures. However, storm shutters offer adequate protection against such occurrences.

How SERVPRO Restores Your Home
If leakage from a displaced window frame or loose window seal is affecting your walls and hardwood floors, SERVPRO technicians have a variety of extraction tools available to prepare the area for drying. For small-scale damages, floorboards can be dried and replaced as necessary depending on their condition. Small holes may be drilled in walls to encourage ventilation, which is especially beneficial for drying insulation that has been affected by water. Technicians may erect polyethylene chambers to facilitate drying in a more contained space.

SERVPRO of Hockessin / Elsmere strives to leave your home looking, "Like it never even happened." For lightning-fast disaster cleanup 24/7, call (302) 992-0104.