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Fire & Water - Cleanup & Restoration

Archived Blog Posts

State of Art Washing Machine

12/3/2018 (Permalink)

Why SERVPRO State of Art Washing Machine This is a picture of behind the machine with the products going into it.

SERVPRO of Hockessin / Elsmere has a commercial Esporta Washing Machine on our premises. This machine is located in its own area of our shop. The machine we have comes to us from Canada. This industrial washing machine has four chambers and is bolted to the floor. The Esporta wash system is a powerful, industry changing technological leap forward. The state-of-the-art machine has an iPad attached to it that gets the data entered into it that generates reports. This is extremely helpful when organizing full home cleanings. Esporta has documented 3rd party laboratory validation demonstrating the system consistently delivers 90% of soft contents back to “food grade clean”. Traditional washing technology recovers less than 40%. When we run the machine, we have had customers and neighbors’ comment on the pleasant aroma it puts out.

Mold is Everywhere

12/3/2018 (Permalink)

Mold Remediation Mold is Everywhere Mold is Everywhere

Mold is everywhere among us. “The Fungus Among Us” is a saying we use here at SERVPRO of Hockessin / Elsmere. There are certain types of mold outside in the air we breathe. Indoor Air Quality differs from outdoor air quality. There is no way to eliminate all mold spores in the environment but controlling the growth is pertinent. During a flood cleanup it is important to properly dry the area in order to prevent further problems. Failure to properly mitigate the loss can cause secondary issues and present health risks associated with mold. SERVPRO of Hockessin / Elsmere is properly trained and can help rid your home or business with these microorganisms. SERVPRO uses proper techniques and products to do the job correctly. Call SERVPRO of Hockessin / Elsmere for an individualized mold estimate.

Dishwasher Damage

11/21/2018 (Permalink)

Mold Remediation Dishwasher Damage Dishwasher Damage

Mold can sneaky and hidden until it gets noticed. In this case, there was a dishwasher that had a small leak for a period of time. The small leak went undetected as it was a slow drip. The floor under the dishwasher was getting destroyed by mold. It was only when the kids playing in the basement saw an area on the ceiling that looked “funny”. The homeowner went to check it out and saw what appeared to “leopard spots” on the ceiling. She touched the ceiling and it felt dry to the touch. Thankfully this homeowner did not cut the ceiling or tamper with the area much. When SERVPRO of Hockessin / Elsmere arrived, we were able to determine that the spot was below the dishwasher. When we pulled the dishwasher out this is what we found.

It's a dirty job - but SERVPRO can do it!

11/21/2018 (Permalink)

Storm Damage It's a dirty job - but SERVPRO can do it! It's a dirty job - but SERVPRO can do it!

Storms with tremendous amounts of rain with a long duration can cause an array of issues. One thing that may happen is the water table remains high and there is nowhere for the water to go. The water table simply is when water seeps into the ground and moves downward into the ground until it is no longer permeable. When the ground cannot any longer hold water, it means it is saturated. The upper surface of the zone of saturation is called the water table. When this happens, the water has to go somewhere. Sometimes it can back up sewer systems and cause the water to back flow into homes and buildings. It can be an awful experience as the sewage is just not from your home but from the street’s as well. The raw sewage and odor are very unpleasant. This picture is an example of this situation described above. It is dirty job but SERVPRO of Hockessin / Elsmere can do it.

Keeping a video of your Business

11/6/2018 (Permalink)

Having an insurance loss in a commercial business can be overwhelming. Having helped businesses experience such tragedies through the many years has taught me quite a few things. I believe if you were to take a video of your property, inside and out, at least once a year, before an event were to occur, it would be extremely helpful for you and your insurance company. The video can be kept and stored in a safe place. Perhaps consider a copy offsite and having a copy of it in two different places at the business. Make copies of important documents such as deeds and important papers. Keep a copy off site as well. SERVPRO of Hockessin / Elsmere cares about your business and we are here to help.

Tree through Window During Windy Storm

11/6/2018 (Permalink)

Storm Damage Tree through Window During Windy Storm Tree Through Window During a Wind Storm

Storms not only have to come in the form of flooding and heavy rains to seriously affect your home. Storms can come in the form of high winds ripping off roofs that can cause damage. High winds can also knock down power lines causing power to go out. Power lines can also get ripped down that may cause a surge within your home and cause a fire. Here is a photo of a house where a tree branch went through a window. You can see the glass all over the floor and parts of the tree branches within the glass. The home sustained broken windows, minor clean up and content damage and some wall painting and repair. Luckily the homeowner and his pet were out of harms way and were safe. SERVPRO of Hockessin / Elsmere was happy to help.

Training

11/1/2018 (Permalink)

Why SERVPRO Training Here is a technician in Personal Protective Equipment in a Confined Space.

SERVPRO of Hockessin / Elsmere considers training to be an integral part of our routine and everyday life.  When an employee is hired here we not only perform background checks but we go through intense training.  Each employee has been trained on Bloodborne Pathogens, Respiratory Protection, Hazard Communication, Personal Protective Equipment, Fall Protection Awareness, Lock Out/Tag Out Awareness, Confined Space Awareness, and additional training too. Lead Restoration and in-house SERVPRO training is taught to each and every employee as well.  SERVPRO of Hockessin /Elsmere considers safety as a top priority.  We apply our training to everyday tasks. Whether we doing a routine duct cleaning to a sewage loss, we always practice safety. Often some jobs are more difficult than others, yet we strive to maintain the highest level of professionalism.

Mold on Wall

11/1/2018 (Permalink)

Mold Remediation Mold on Wall Mold on Wall

Mold can be hidden for some time until it gets noticed. Sometimes a person is unaware that water infiltrated their home at one point. Sometimes people try to dry the water damage themselves. Later, an odor can be detected and that should be a telltale sign that something is happening. If the area is left untreated a more serious problem may come to fruition. SERVPRO of Hockessin / Elsmere gets calls frequently from homeowners that they thought they previously had a small water damage that they corrected themselves. Now that time has gone by there is an odor present and they are worried about microbial growth. This is very common for homeowners to experience. In this photo you can see mold growing through the drywall after the homeowner experienced a small amount of water a few months back and never did anything about it.

Fire Prevention

10/29/2018 (Permalink)

Fire Damage Fire Prevention Fire Extinguisher

Fire Prevention Week is in the month of October. During this month we want to help you think of ways and inspire you to increase safety of fire in your home. Every year, the majority of fire deaths in North America happen at home. Plan an escape if your home were to catch fire. Home fire escape planning and drills are an essential part of fire planning and safety. A fire escape has to be planed and practiced in order for it to be a developed escape. Consider the following: properly working and installed fire alarms, all possible exits from every room (Doors and windows), a meeting place outside the home to meet after the exit and know how to dial 911. Another way to think of fire safety is during cooking. Remember to stay in the kitchen while you are cooking. Keep flammables away from your stovetop and have an up- to-date fire extinguisher near your kitchen if an emergency were to happen. These are just some ways to think of fire safety in your home.

Disasters Happen

10/20/2018 (Permalink)

Water Damage Disasters Happen First Aid Supplies

Disasters Happen, Prepare Now

Consider creating an emergency plan that includes getting emergency alerts through your cell phone or home phone. Make plans for shelter, evacuation and communication methods with the family. Have someone in your family learn some life saving skills. CPR would be an example of that.  Know how to turn of the utilities in your home. Make sure your insurance coverage is sufficient and to date.

It is important to take the time for both your family and/or your business and create a short-term plan to deal with the possible unexpected. You will be able to respond better and quicker if you have a plan in place. Having key information at your fingertips after an emergency is an easier path to recovery quicker and with less stress.

Things to Know About Mold

10/10/2018 (Permalink)

Mold Remediation Things to Know About Mold Mold under steps

Mold: Things Know About Mold

-People can develop different types of symptoms when they are exposed to mold, such as: allergic reactions, asthmas and other respiratory issues.
-There is truly no way to eliminate all mold and mold spores in an indoor environment, best thing to do is to control moisture.
-If you do notice mold or begin to develop symptoms you think may be related to mold it is always good to call a professional and eliminate any sources of moisture.
-Always fix the source of any water problem or leak to prevent any mold from growing.
-Reduce the humidity levels indoors (30-60%) to decrease growth—always make sure bathrooms, dryers and other moisture generating sources have clear access to the outside. Try using air conditioners and de-humidifiers whenever possible. Try increasing ventilation. Using exhaust fans when cooking and cleaning can make a big difference.
-Keep clean and dry any damp or wet materials or furnishings within 24-48 hours to prevent growth.
-To clean off mold on hard surfaces use water and detergent and dry completely. Materials that may absorb moisture, like ceiling tiles, that are moldy, should be replaced.
-Reduce condensation on cold surfaces by adding insulation (windows, pipes, exterior walls).
-If you have areas where moisture is always a problem, do not install carpeting.
-Mold can be found almost anywhere. They grow on virtually any substance, preventing moisture to the best of your ability is always best.

Preparing for Emergency's

10/5/2018 (Permalink)

Commercial Preparing for Emergency's Being Prepared

Preparing in advance for the unexpected is something SERVPRO of Hockessin/Elsmere stands by and encourages property owners all across the Hockessin and Elsmere area. We encourage property owners to prepare for the unexpected by starting their Emergency Preparedness Plan and keeping it up to date as your business and properties grow and change over time.  Sometimes this can be cumbersome and overwhelming but it really is just setting some time aside to make this happen.  A little bit of being prepared comes such a long way if an event ever occurs. 

SERVPRO's Emergency Ready Profile covers all time-critical information your properties will need available to all your employees. Our Emergency Ready Profile covers:

  • Location of Shut-Off Valves
  • Fire Suppression System Controls
  • Emergency Contact Numbers
  • Service Contact Numbers
  • Building History
  • Building Layout
  • Local Police Department, Fire Department, and Hospital

SERVPRO offers Emergency Ready Profiles (ERP) for free as a tool for commercial properties to help minimize damage and recover quickly from emergencies.

Fires Can Be Devastating

10/1/2018 (Permalink)

Fire Damage Fires Can Be Devastating Fires Can Be Devastating.

Fires can be very devastating to experience. When your home or office goes up in flames and your possessions inside are still there, it can be traumatic. We here at SERVPRO of Hockessin/Elsmere work day in and day out training and perfecting the craft of cleaning up the aftermath from a fire loss. Our technicians have training and experience. After the firemen have cleared the scene and the smoke clears, the SERVPRO team can come in and do an assessment of what needs to be performed. Once the full scope has been created and discussed we begin the process. The process can vary depending on the scope. It can range from demolition to cleaning. The team will work day after day to complete the phase of fire cleaning. Sometimes after we are done repairs or painting may need to be performed. SERVPRO of Hockessin/Elsmere strives to make the process "Like it never even happened."

SERVPRO of Hockessin/Elsmere has Trained Staff

10/1/2018 (Permalink)

Did you know our staff is highly trained in property damage restoration? From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our technicians’ study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Following are some Certifications that our employees hold:

  • Fire & Smoke Restoration
  • Odor Control
  • Applied Microbial Remediation
  • Health & Safety
  • Applied Structural Drying
  • Water Damage Restoration
  • Journeyman Fire & Smoke Restorer
  • Upholstery & Fabric Cleaning
  • Commercial Drying Specialist
  • Bio-Recovery Technician
  • NADCA – National Air Duct Cleaning Association
  • Lead Training
  • Amdecon CTS Decon Specialist

Review your Insurance Policy

10/1/2018 (Permalink)

Water Damage Review your Insurance Policy Review your Insurance Policy

When one thinks of a water damage incident they may not think of it in a context of their own home, if they even think about it at all. SERVPRO of Hockessin / Elsmere sees water damages happen every day and at different times of the day. Reviewing or speaking with your homeowner’s insurance company or agent can be helpful. An extension of that would be to read your policy in detail and ask your agent to go over or explain some of its content. Sewer back up if an often over looked item in policies. If you are a renter and not a homeowner you should still have a contents insurance policy. Learn where the water shut off valve is in your home. Knowing where that is can be helpful in the event of an emergency.  

Being Prepared for Hurricanes

9/11/2018 (Permalink)

Why SERVPRO Being Prepared for Hurricanes September is National Preparedness Month

Hurricane Readiness

There are many resources on the internet that surround facts, ideas and opinions on information that can help you be prepared during a storm or emergency situation. September is awareness month. Whether or not you live in a projected path of a hurricane or storm should have no bearing on you being prepared. Storms can easily shift or someone you care for can be impacted. There is a lot of information available to you on the web. Here are some links you can search for help.:

https://en.wikipedia.org/wiki/Hurricane_preparedness

https://www.nhc.noaa.gov/

https://www.weather.gov/wrn/hurricane-preparedness

https://www.ready.gov/hurricanes

https://www.redcross.org/get-help/how-to-prepare-for-emergencies/types-of-emergencies/hurricane.html

https://www.fema.gov/disaster/4339/hurricane-preparedness

SERVPRO of Hockessin / Elsmere is Top in Industry.

9/11/2018 (Permalink)

SERVPRO of Hockessin / Elsmere is a company that has served the local community since 1990. We support our brand and neighboring franchises. SERVPRO of Hockessin / Elsmere is considered first responders to emergency situations. We care about our customers and try to educate those in need. SERVPRO has a lot of trade partners and support to work with. There is a huge support network of neighboring franchises that can offer help and assistance. We volunteer as much as possible in our community to help, aid and support associations or groups. The technicians and management staff participate in on going continuing education to stay up to date with the latest techniques. We consider our team the best in the area. If there is ever a time in need consider calling SERVPRO of Hockessin / Elsmere at 302 992 0104.

Storm Information

9/10/2018 (Permalink)

Storm Damage Storm Information SERVPRO rain gauge

In the past few days our area has and still is experiencing quite an amount of rainfall. We took a look at our water meter and WHOA! Our Newport area has received so much water. The water comes down so fast in such a short period of time. Due to areas being dry this time of year, a lot of water absorbed in the ground. There are some areas though that are in the lower elevation parts and are receiving a lot water intrusion.  When following the weather you can prepare somewhat by making sure all your sump pumps are properly functioning. During the weather event you should sporadically monitor your basement and or crawlspace.  Preparing is essential because you can possibly correct an issue to prevent damage before it happens.  Monitoring is important too because you can be on top of what is occurring in your home.

Spring Can Not Come Soon Enough

9/1/2018 (Permalink)

Storm Damage Spring Can Not Come Soon Enough Storm Devastation

Major snow and high winds event that occurred at the very beginning of March caught everyone off guard. With temperatures in February reaching almost 70 degrees on a couple days, no one would have ever imagined the devastation to come. After over 24 hours of high winds reaching over 50 mph this customers’ home was left almost unlivable. The large tree that fell destroyed a car and left a huge hole in the roof. Our SERVPRO ofHockessin/Elsmere crew was called by the customers’ insurance company and we were out within the hour. We were able to place a tarp on the roof to cover the large holes insuring that no further damage would occur until the roof could get fully repaired. The homeowner was amazed at what SERVPRO was capable of doing. We are always here to help, and committed to our community.

September is National Preparedness Month

8/20/2018 (Permalink)

September is National Preparedness Month. This annual event, sponsored by the Federal Emergency Management Agency (FEMA), provides families and businesses with the information and resources they need to plan for, react to, survive, and recover from an emergency, before the emergency happens. (https://www.ready.gov/september) For National Preparedness Month 2018, themed “Disasters happen, prepare now, learn how,” FEMA has prepared a week-by-week calendar of recommended actions property owners can take to be ready if disaster does strike: Week 1. Create an emergency plan that includes signing up for emergency alerts and making contingency plans for shelter, evacuation, and family communication. Week 2. Learn life-saving skills. CPR is a good place to start, but also be certain you know how to turn off the utilities in your home and ensure your smoke and CO detectors are properly installed and working. Week 3. Check your insurance coverage. Once the emergency is over, appropriate and sufficient insurance will be key to getting your life back to normal, or at least on track. Week 4. Plan financially for the possibility of a disaster. This goes beyond having a “rainy day fund” for immediate needs. Gather and organize important home, business, insurance, financial, and personal documents and keep them up-to-date and stored in a secure, water-and-fire proof location. “There’s a difference between surviving a disaster and recovering from a disaster.” “Families and businesses who take the time to create both a short- and long-term plan to deal with the unexpected are better able to respond quickly if the unexpected happens, which can improve their chances of survival. Having key information at their fingertips in the aftermath of the emergency can set them on the path to recovery more quickly and with less stress.” Because SERVPRO recognizes a fast response is critical in any emergency, reminds -area commercial and residential property owners they can download the SERVPRO READY app for free at https://ready.SERVPRO.com/home/mobileapp. The app allows users to store essential contact and property information electronically, where it can be accessed with a mobile device in seconds, right from the scene, if disaster strikes. For local business owners who designate SERVPRO of Hockessin/Elsmere as their disaster mitigation and restoration provider, SERVPRO professionals will conduct a no-cost assessment of their facility, help the owner complete a comprehensive Emergency READY Profile® (ERP), and store that profile in the READY app. “SERVPRO disaster cleanup and restoration specialists are ready to respond to emergencies big and small.” From SERVPRO’s Disaster Recovery Team, a group of elite large-loss specialists, prequalified and strategically positioned throughout the United States to handle any size disaster, to local SERVPRO professionals like SERVPRO of Hockessin/Elsmere, we specialize in disaster restoration, cleanup and repair services, helping make it ‘Like it never even happened.’ for both commercial and residential customers.”

Did You Know There are 3 Water Category's When it Comes to Restoration?

8/14/2018 (Permalink)

Water Damage Did You Know There are 3 Water Category's When it Comes to Restoration? Manuals and Study Guides

IICRC S500 Standard Reference Guide for Professional Water Damage defines 3 categories of water. Category refers to the type of water affecting the structure.

A Category I loss is where water originates from a sanitary water source and does not pose substantial risk from dermal, ingestion or inhalation exposure. An example would be a water cooler.

A Category II loss is when water contains a significant contamination and has the potential to cause discomfort or sickness if contacted or consumed/ingested by humans. Category II water can contain potentially unsafe levels of microorganisms or nutrients for microorganisms. Some examples of a Category II Water are: Discharge from dishwashers, overflow from washing machines, overflow from toilet bowls.

Category III water is grossly contaminated and can contain pathogenic, toxigenic or other harmful agents and can cause significant adverse reactions to humans if contacted or consumed. Examples of Category III Water are: Sewage, Flood water, hurricanes etc.

Have water damage?

SERVPRO Hockessin/Elsmere has the training and equipment to help make it “Like it never even happened.” Call us today at (302) 992-0104.

Mold Facts

8/14/2018 (Permalink)

It only takes a small water leak, or excess humidity, for mold to form. Mold, can spread quickly through the property in as little as 72 hours. Mold can produce allergens and irritants, and it has the potential to cause other health effects.

Consider these facts:

Mold is present in a lot of places, almost everywhere, both indoor and outdoor

Mold spores start microscopically before they reproduce into colonies

Spores enter your home through shoes, pets, open doors & windows and your clothing etc.

Mold can produce a musty strong odor that causes irritants

Mold thrives in dark, damp environments

Mold is something we here at SERVPRO of Hockessin / Elsmere are trained and qualified to help remediate. If you need us we are here to help. (302) 992-0104

Water Heater Leak

8/14/2018 (Permalink)

Water Damage Water Heater Leak Hot Water Heater Gives Way

This business had what they thought was a small water heater leak. An employee noticed a small leak on a Friday evening in the basement of a restaurant. The employee did not want to bother the owner as it was late and they thought it was just a tiny drip.  The employee put a few towels around the area and left a note for the manager on Monday.  The water heater's drip got more intense over the weekend. The water heater eventually gave way and water poured into the area all weekend long.  SERVPRO of Hockessin/Elsmere was able to help this customer overcome this issue.  We were able to pump out the water and treat the affected area.  Since the area was in the basement running our equipment was not a nuisance to the establishment.

Flooded Commercial Property

6/13/2018 (Permalink)

Water Damage Flooded Commercial Property Flooding on the Floor

SERVPRO of Hockessin worked on a water damage that suffered a large amount of water. The water ran throughout the night.  A water main burst in the bathroom area and saturated the second floor of the building. The water also ran down through the ceilings and pipe chases to the first floor as well.  The property owner was away and an on-call maintenance person called us in to help the with the clean up.  We were able to come in and help them get back to business in four days! The main areas dried quickly due to the tiled areas.  The pipe chases were easily dried too due to our specialty equipment.  The wall cavities were dried out rather quickly too.  When the owner returned he was amazed at what the place looked like.

Storm Down Pours Area

6/13/2018 (Permalink)

Storm Damage Storm Down Pours Area Tree falls on home

Storms often blow through our area leaving small impact on many people.  Storms also come through our area leaving a lot of damage. Storms can leave behind quite a mess sometimes.  SERVPRO of Hockessin knows how to help the people that are affected by the storms.  In this case a tree fell on a home.  Luckily no one was severely injured.  The tree came crashing down in the middle of the night and went into the bedrooms.  The tree broke windows and smashed part of the roof.  The inside of the home sustained water damage.  Walls crumbled in some areas as well.  We were able to help this customer get the damages taken care of and clean up the mess left behind by the tree. 

Dealing With Biohazard & Vandalism

4/25/2018 (Permalink)

Fire & Water Damage may be what you think of when you hear the name SERVPRO, but bio-hazard, vandalism, and crime scene cleanups are also services of ours. Our bio-hazard services cover a variety of cleanings. Blood-borne Pathogens, Methamphetamine Labs, Crime Scene Residues, Arson and Vandalism, and Sewage Backups. 

Vandalism is sometimes handled by property owners before SERVPRO is called out to the scene. Here are some Do's and Don'ts for handling vandalism damages. 

Do:

  • Hose or wash residues from the building exterior as soon as possible
  • Carefully vacuum glass particles from carpet and upholstery
  • Save containers revealing the ingredients of products used in the vandalism
  • Record all damage and photograph when possible

Dont:

  • Attempt to remove ink, paint or cosmetic stains
  • Operate damaged appliances
  • Discard broken or damaged pieces from porcelain, furniture or other contents that may be used for repair

Completing The Job File

3/29/2018 (Permalink)

Files that are closed faster usually have lower claim costs. When a file is open for a lengthy period of time, the opportunity for more problems and expenses can rise. SERVPRO completes and closes job files so that out customers can regain control of their lives as quickly as possible.

With our quick service, customers can depend on a reduced number of pending files with their insurance agents. Our technicians work effectively and cohesively with customers' insurance providers in the filing of claims. 

We close our files quickly by mitigating and restoring the property in a timely manner. Not only does this get the restoration process started, but this also prevents extensive or secondary damage. SERVPRO is reputable for our execution in job filing and fast restoration process.

SERVPRO Mobile App

3/12/2018 (Permalink)

Our Free SERVPRO ERP App/Service can help your company organize and better prepare your properties in a customized format. Businesses that use our ERP app gain preparedness and security in the case of an emergency. Here are some of the ways businesses benefit from our Emergency Ready Plan App.

Location Management: Businesses with multiple locations are able to manage all of their buildings' emergency needs from this app. Some of our clients use this ERP service for on building, while others use it to manage multiple locations.

Strengthens Protocol: In many cases, our businesses have to address an emergency while the authorized personnel is not on-site. Our ERP App breaks down important information for all employees including water lines, floor plans, and breaker locations.

Faster Response: The ERP app allows you to contact us directly through the app which can be a more direct way to contact us and provide all the information we need to get to the emergency.

Preparing for Spring!

3/1/2018 (Permalink)

Spring is on it's way! As the weather warms up and the seasons change, we should prepare for the spring time as best we can. Here are some tips on how to get your home ready for this spring season!

Check/Service your Lawn Care Equipment. Cleaning up your lawn mower and changing the oil helps you to start fresh once its time to put it to use again.

Clean Patio Furniture. Dust off your outdoor tables and wash your patio cushions. You are going to want them ready for relaxing once the weather is nice!

Clear Your Gutters. After the fall season and then the wintery weather, your gutters probably could use a little attention. Clear out anything in your gutters to prevent mold or weeds growing up there.

Change Filters. HVAC filters should be checked/changed seasonally in order to ensure proper air quality in your home.

Fire Extinguisher

1/11/2018 (Permalink)

This photo shows the damage that not only a fire can do, but also the damage that a fire extinguisher can do. Even if someone used a fire extinguisher and contained or put out a fire, there can still be a strong odor and chemicals that need to be removed from the building/home.

The chemicals from a fire extinguisher can coat a room quickly and leave a thick dust behind. Normally this extinguisher dusting comes along with a coat of soot. Even if a fire has been small and quickly put out, the smell and chemicals left behind should be properly cleaned out of the space. You can see in the photo how apparent the soot and extinguisher's affects are. This is just one corner of the room, but this entire living room was impacted.

Winterize Your Vehicle

1/8/2018 (Permalink)

Storm Damage Winterize Your Vehicle SERVPRO truck ready for the winter weather.

Preparing for extreme cold weather is not only important for your home but also your car. Your vehicle functions in rain, snow, ice, hail, salted roads, and freezing temperatures. It is important to make sure your vehicle is properly equipped to handle all of the winter weather elements. 

Before the winter weather has begun, you should have your car checked by a mechanic for antifreeze, brakes, tires, windshield wipers, heater, defroster, etc. While using your car throughout the winter, it is best to keep your gas tank at least half full. Salting and sanding your driveway or road is helpful for minimizing ice and increasing traction.

An emergency kit for your car is essential when preparing for the winter's extreme weather. Your vehicles emergency kit should include the following:

  • Jumper Cables
  • Ice Scraper
  • Flares or reflective triangle
  • Car cellphone charger
  • Sand for better traction
  • Extra Blanket

After a Storm

1/4/2018 (Permalink)

Commercial After a Storm SERVPRO on the scene after a large storm.

  • Make contact with family and friends in the affected area and let those that you know outside of the affected area that you are safe.
  • Return home only when authorities indicate it is safe. Attempting to re-enter the area can be dangerous and it is important to wait until the area has been cleared as safe by officials.
  • Avoid areas with debris and downed power lines.
  • Avoid flood waters, whether on foot or in vehicle. Just 6 inches of moving water can knock a person down, and one foot of fast-moving water can sweep your vehicle away.
  • Take note of any damage to your belongings or to your property 
  • Photograph any damage to your belongings/property for insurance purposes
  • Tarp or board up damaged roofs and windows to prevent further damage. Your insurance may not cover additional damage that occurs after the storm has passed.

Make A Flood Plan

1/3/2018 (Permalink)

Water Damage Make A Flood Plan Household Flooding

It is important to know what you and your family's plan will be in the case of a flood or any other emergency. Familiarizing yourself with your local emergency contacts and community emergency plans may not feel like a pressing matter, but in the case of a flood/emergency it is valuable knowledge. It is important that all family members are aware of their address, family phone numbers, important medical information, and even email addresses. Other important information to remind family members of includes:

  • Emergency hotlines
  • School/work phone numbers & addresses
  • Childcare phone numbers & addresses
  • Personal emergency contacts & addresses
  • Indoor meeting places
  • Neighborhood meeting places
  • Out-of-Neighborhood meeting places

It is also important to have easy access to contact information of:

  • Police
  • Fire
  • Poison Control
  • Doctor
  • Pediatrician
  • Medical Insurance
  • Policy #
  • Hospital

Winter House Fire

12/28/2017 (Permalink)

Fire Damage Winter House Fire SERVPRO technicians surveying the property

Recently our SERVPRO technicians were called out to a property after a large fire. Along with the home owners, our team surveyed the house and the damage to what was left. In this photo, our technicians stand inside the home with the front yard totally visible through the burnt walls. The home was considered a total loss and there was not much left within the property for our team to clean or assist with. As SERVPRO of Hockessin/Elsmere, we did our best to lend a helping hand to the family in any way that we could especially since this trauma occurred right before the holidays. We assisted them in their move to a temporary living space and checked in with them often to make sure they were okay. 

Christmas Party During a Snow Storm!

12/19/2017 (Permalink)

Storm Damage Christmas Party During a Snow Storm! Christmas Party in the Snow

SERVPRO's 2017 Christmas party was a hit! The colder weather brings on a busy amount of business for our SERVPRO team. With such hectic and long  hours, we were happy to be able to find the time to fit in a great Christmas party this year. Our holiday party just happened to be thrown on our first big snow storm of the winter. 

Here is a photo captured early on in this snow storm and in the Christmas party. Such stormy weather ended up being the perfect opportunity for a bonfire, a few snow ball fights, and some holiday fun! Earlier that day we had delivered cookies and pretzels to a few offices around the Hockessin/Elsmere area. We are happy to spread the holiday spirit and what better way than in the snow!

Before Board Up

12/7/2017 (Permalink)

Fire Damage Before Board Up Fire Damaged Room

This picture was taken right before our SERVPRO team cleaned out and boarded up this house. As you can see, there was a major house fire here that affected almost every single room with either fire or soot damage. The fire originated in the kitchen and spread into the dining room, living room, and then to the bedrooms. Luckily, even with the large size of the fire, the structure remained intact and our technicians were able to save and clean some of the contents. Once our team was sure the structure was secure, they started on the demo of the home, removing all soot and fire damaged sections. After the home was rebuilt and brought back to livable conditions, SERVPRO moved the family's cleaned contents back in for them. 

SERVPRO Gearing Up for Wrestling Season

12/7/2017 (Permalink)

Mold Remediation SERVPRO Gearing Up for Wrestling Season Mold Growth Under Wrestling Mats

This year, one of our local school was gearing up for the wrestling season when they came across a problem. When pulling up their wrestling mats for cleaning before they would be put in place for the season, they found some mold growth in various spots and a lot of moisture. When our SERVPRO technicians assessed the mats and the conditions of the floors below them, they found many patches of moisture and mold growth. The mats had to be taken up and cleaned separately while they removed the mold. We mitigated the mold and dried the floor and the mats before they were put back in their place. Now that SERVPRO has taken care of it, the school is ready to start their wrestling season training. 

Getting Ready for the School Year

12/7/2017 (Permalink)

Commercial Getting Ready for the School Year SERVPRO team in the schools

SERVPRO was able to help three schools get ready for the school year after a major storm all at once.  Schools were closed for the summer time and they wanted them back up in tip top shape so that everyone would be starting the school year in clean healthy conditions.  Some of the schools had little time and strict constraints in order to obtain the desired results!  It was quite a time crunch but our SERVPRO technicians came to the rescue and the challenge was met! These three schools opened on time and with a staff that was extremely pleased with our team. We felt a strong sense of responsibility to not only the school, but the students and administration who would be spending the school year in those buildings. 

Conference Room Damage

11/28/2017 (Permalink)

Water Damage Conference Room Damage Conference room.

This photo shows a large conference room located in a high rise building that has been flooded due to a large pipe line that burst. Unfortunately there were many rooms that looked like this one. This large building was affected on multiple floors and there were many offices that were scared their businesses would be greatly affected by the water damage. Luckily, our technicians were on the scene early that morning, once the call came in. They met with all the office managers and all those who had important belongings in the office building to assure them they would be taken care of. Once all those in the building were put at ease, SERVPRO started the restoration and cleanup process. We were proud to have helped so many different businesses get through such a stressful time.

Time to Clean Your Refrigerator

11/22/2017 (Permalink)

When was the last time that you found something in your fridge that was expired or needed to be thrown out? It is fairly common to find some perishable and/or questionable items in the back of your fridge that have been hidden behind some condiments or left overs for too long. 

Once a week, your refrigerator should be tidied up by wiping spills and surfaces. Any sticky spots on containers should be wiped up as well. To prevent bacteria growth, the fridge should be cleared out, thoroughly cleaned, and organized. Products should be checked for expiration dates and mold before going back in the refrigerator. 

It is important to keep your fridge clean and organized so that your items can remain bacteria and mold free!

Ready to Move Back In!

11/22/2017 (Permalink)

A recent storm in the Elsmere area took out some of a household's roof and siding. The brutal storm opened up the home to the rain and winds, which then damaged much of this families belongings inside the house. SERVPRO came in and removed all the damaged contents from the home and dried the water damaged areas of the structure. We detail cleaned all the items that were salvageable from the home and stored them for the homeowners. We even use our own storage units to ensure the security of the household's belongings and keep them under our care throughout the whole rebuilding process. Now that the home is completely restored and in livable condition, we have packaged up all of their contents and are delivering them back to the house.

Windy Storm

11/7/2017 (Permalink)

A storm does not need to come in only the form of rain and flooding to seriously affect your home. Here is a photo of the flooring that had to be ripped up from a home after an extremely windy storm. Strong winds caused a tree branch to come down and puncture the siding to the house. Later that night, it started to rain heavily and eventually flooded the first floor, ruining a large section of the hardwood floors. Along with some belongings wrapped up in black plastic bags, you can see the amount of floor panels that had to be removed before we started our drying process throughout the home. Luckily this storm only affected a portion of the home rather than the entire property.

The Colder Months are Coming

11/7/2017 (Permalink)

The colder months of the year are coming and for those who have a working fire place in their home, it's important to know the how to operate it safely. Before anything else, you should make sure that your fire extinguisher is accessible and that it works correctly. You should also check you smoke detector and your carbon monoxide detector. The fireplace should be clear of anything around it that could catch fire. You should give the fireplace a range of three feet around it with nothing flammable nearby. Cracks and pops of fire from the fireplace should be sure to not land on anything. Before lighting the fire, check the chimney to make sure there are no blockages or animal nests that are lodged in the chimney. You should have you chimney swept every few years as well.

Once you have taken all of these precautionary steps, you should be ready to put your fire place to use!

SERVPRO Green!

11/7/2017 (Permalink)

We work all over the Hockessin/Elsmere area and many people know us for our bright green trucks that stick out like a sore thumb! Fire and Water restoration and Mold Mitigation is what most people think of when they see those bright green trucks drive by, but that is not all we do here at SERVPRO! We offer plenty of services to our customers that go beyond restoration. 

  • We clean up crime scenes, bio hazard, and vandalism
  • We offer odor identification and deodorization
  • Upholstery, textiles, and drape cleanings
  • Content claim inventory services are also something we provide

Our variety of services work for commercial properties as well as residential properties. So remember the next time you see one of our bright green trucks, Fire, Water, and Mold aren't all we do!

Inspection for Mold

11/2/2017 (Permalink)

Because mold can be hidden in walls, floors, ductwork, it can be hard to detect until it has already affected your home. Janet bought her first home and was so excited to move in. It took months of enduring a musky odor before she discovered her mold problem. Janet was so surprised that an inspector came across mold growth in her home because she kept the entire house spotless. Sometimes prevention is the strongest fight against mold growth. Dehumidifiers and air conditioners help keep homes dry and strengthen the ventilation throughout the area and should be used when humidity is high or living conditions are damp. Air ducts should be checked every once in a while as well. Ducts go unchecked in many homes for very long periods of time, which sometimes allows undetected buildup and mold growth.

Preventing a Future Water Damage

10/20/2017 (Permalink)

Whether battling the cold and wet weather, or you are making sure your plumbing is secure, preventative actions should be taken against water damages to your home. 

To protect your home from the outside elements you can:

  • Make sure your home does not have peeling paint around windows or doors, in which water can easily damage the homes structure.
  • Look for leaks around chimneys and plumbing and attic vents
  • Make sure your air conditioner drains correctly, at a slope, away from outlets.

To prevent water damage that would originate from your plumbing and pipes:

  • Wrap outside faucets
  • Caulk pipes where they meet your home
  • Disconnect garden hoses
  • Drain in-ground sprinkler systems
  • If your leaving your home for an extended period of time, turn off and drain your water system.

Classroom Water Damage

10/20/2017 (Permalink)

This picture shows a school that sustained water damage from a sprinkler system in a classroom.  Notice the fans that are warped. The ceiling tiles were holding water and before we removed them from the ceiling you could see them sagging from the weight of the water.  We removed the ceiling tiles before they fell created  an unsafe environment within the school.  Once the tiles were removed we treated the cavity with an anti-microbial treatment and dried the structure itself with a handful of our fans as well as cleaned the ceiling properly.  We completed this classroom to dry standards in three days and the school was very pleased with SERVPRO. They were able to adjust for the three days that we were in the building so that no class room time was interrupted. 

Fire at ASPCA

10/19/2017 (Permalink)

Commercial Fire at ASPCA One of the affected areas after the fire.

A vicious fire broke out at the Brandywine Valley ASPCA after a car had crashed into the building and caught fire. This was a devastating fire that a not only a precious human life was lost but the lives of some animals as well. This ASPCA location is one of the largest in the Delaware area had been recently renovated. Many cats and dogs were relocated during the restoration and rebuilding of the facility. Luckily, SERVPRO of Hockessin/Elsmere was able to respond quickly and help bring the building back to life. We are proud to be a part of the Brandywine Valley ASPCA's rebuilding process and have made a point to get involved in their adoption events and make any donations we can. 

Mold & Deodorization

10/19/2017 (Permalink)

When SERVPRO is inspecting a home or building for mold, there is a variety of key indicators we look for. Visible mold growth or the smell of mold or musty smells are the most apparent signs of mold SERVPRO looks for. In different situations, SERVPRO of Hockessin/Elsmere technicians will check for dampness and mold growth on carpet pads, carpets, we conduct inspections throughout the flooring, walls, and sub-floors. Moisture in the air and temperature within the home/building are monitored and measured by our technicians in certain scenarios as well. If we have found that mold growth is present within the facility, our mitigation process of the mold growth is the next step in our process. If there is no mold growth detected but there is a musty odor in the room which caused for the question and inspection of mold, SERVPRO is able to proceed with their deodorization services instead.

Healthy Home

10/19/2017 (Permalink)

Along with checking for mold and making sure you are aware of the signs that could indicate mold in your home, you should make sure you are keeping your home a healthy environment in as many other ways you can. You should ask yourself a few questions in regard to your environment:

  • Do you smoke inside your home?
  • Is the ventilation and exhaust fans between your laundry room, kitchen, and bathroom adequate?
  • When was the last time you changed your air filters?
  • When was the last time you changed the filter or bag to your vacuum?
  • Is your laundry done with bleach or ammonia?
  • Is your gas stove and fire place checked every year for emissions?
  • Was your home build before 1977? If so, has it been checked for led based paint?
  • Do your bathrooms have carpet?

Health Fair

10/18/2017 (Permalink)

Commercial Health Fair Health Fair Booth

Recently SERVPRO of Hockessin/Elsmere attended and hosted a booth at a local health fair. Jackie, one of our wonderful sales representatives was asked to host a booth by the retirement community that the Health Fair was held at. She was flattered to hear that one of our commercial clients wanted SERVPRO to be represented at the event. 

She happily attended and talked to many of the residents at the retirement community about our services and the health benefits of having clean air, carpets, and furniture for the elderly. Not only did she speak with residents of the retirement home, but many members of the Hockessin/Elsmere community. We were happy to share the importance of a healthy/clean environment as well as support one of our valued commercial clients.

Our Services After a Fire

10/18/2017 (Permalink)

Fire Damage Our Services After a Fire Fire Damaged Kitchen

After a fire, SERVPRO offers many services to restore your home/office/building back to it's pre-fire damage state. We offer Structural Cleaning, which includes cleaning of the ceilings, walls, woodwork, carpeting, and floors as well as paint preparation cleaning. We also offer Contents Cleaning. Contents cleaning is the cleaning of the items that were affected by the fire, which includes electronics, wood furniture, artwork, kitchen items, bedding, clothing, and much more. After our main Structural Cleaning, SERVPRO offers Deodorization, which is conducted using our leading technology that attacks the source of smell rather than just covering it up. Beyond these services offered when our customers endure a fire, we also offer other related services. These services include Board-ups, Inventory, Move-Outs, Duct Work, and Metal Polishing.

Emergency Preparedness of Commercial Properties

10/16/2017 (Permalink)

Commercial  Emergency Preparedness of Commercial Properties Utility Room Shut Off Valves

Preparing in advance for the unexpected is something SERVPRO stands by and encourages property owners all across the Hockessin and Elsmere area. We encourage property owners to prepare for the unexpected by starting their Emergency Preparedness Plan and keeping it up to date as your business and properties grow and change over time.  

SERVPRO's Emergency Ready Profile covers all time-critical information your properties will need available to all your employees. Our Emergency Ready Profile covers:

  • Location of Shut-Off Valves
  • Fire Suppression System Controls
  • Emergency Contact Numbers
  • Service Contact Numbers
  • Building History
  • Building Layout
  • Local Police Department, Fire Department, and Hospital

SERVPRO offers Emergency Ready Profiles (ERP) for free as a tool for commercial properties to help minimize damage and recover quickly from emergencies.

SERVPRO in the Kitchen

10/16/2017 (Permalink)

Commercial SERVPRO in the Kitchen Cleaned Fryers

SERVPRO's services are utilized in plenty of commercial buildings like apartment complexes, hotels, schools, churches, and retail buildings. But that is not where our services end. We often clean restaurant kitchens and ventilation systems as well!

A high volume kitchen that has grease build up and accumulated years of dirt is hazardous for both employees and customers. Especially commercial kitchens with many fryers, or smaller kitchens where employees are working in close quarters. We professionally clean many commercial kitchens in order to lower and prevent:

  • Higher Risk of Fire
  • Unpleasant Odors
  • Increased Vermin
  • Environmental Concerns
  • Plumbing Issues
  • Employee Injury
  • Customer Injury 
  • Lower Food Quality

Even with proper ventilation systems, grease builds up over time and should be addressed. Call SERVPRO of Hockessin/Elsmere today to have your commercial kitchen assessed!

Before SERVPRO Arrives

10/13/2017 (Permalink)

Fire Damage Before SERVPRO Arrives SERVPRO has Arrived on the Scene

  • Leave soot on surfaces until a SERVPRO of Hockessin/Elsmere professional arrives and can assess the Fire damage. Cleaning surfaces may further damage furniture and walls.
  • Restrain from walking, cleaning, or sitting on damaged furniture, carpets, upholstery, and walls until a SERVPRO of Hockessin/Elsmere professional has arrived.
  • Electrical appliances like televisions sets, radios, microwaves, etc. that may have come in contact with water, soot, or fire should be avoided. Touching or cleaning electrical appliances should be handled by a SERVPRO professional or after consulting with an authorized repair service.
  • All food, drinks, and water that are close to a fire damage or a water damage may be contaminated. All consumable goods should not be eaten, they should be thrown out. 
  • Leave all ceiling fixtures off. Moving air throughout the damaged rooms may cause more damage. Fire damage or water damage to the electrical wiring of ceiling fixtures are likely to heighten the risk of shock. 
  • Do not send damaged clothing and textiles to the dry cleaner before consulting with your insurance agent and your SERVPRO of Hockessin/Elsmere professionals. Damaged clothing and textiles are likely to be mishandled at a dry cleaners rather than with the use of SERVPRO of Hockessin/Elsmere's Esporta services.

Water Damage Tips

10/13/2017 (Permalink)

Water Damage Water Damage Tips Water Line in a Customer's Home

  • Shut off the source of water, or call those who have the authority to stop the water source

  • Make sure you are safe from electrical shock before turning off circuit breakers for the parts of the building that have been affected by the water damage

  • Hang drapes with coat hangers to keep them from in contact with wet floors and carpets
  • Remove wet furniture to prevent further damage and uneven drying as long as the furniture has not been contaminated
  • If sewage is involved in your water damage, the water is contaminated and you must avoid contact with the water as well as items contaminated by the water

  • Wash your hands after handling any water damage or items that have been in contact with the water damage 

Storm Surge

10/13/2017 (Permalink)

Storm Damage Storm Surge Hurricane Damage

Storm Surge- the rising of the sea level due to a storm causing pressure in the atmosphere to change and winds to accelerate. 

During a hurricane, the Storm Surge is what causes the most damage. Storm surges or the water that floods the land during a hurricane, is the most dangerous weather factor during a hurricane storm.

Hurricane winds can easily reach two hundred miles per hour. Winds that reach such dangerously high speeds are another huge cause of the damage that a hurricane inflicts on an area. Buildings can be ripped open and even down, trees are likely to damage properties, and items left out and unsecured become dangerous.

Heavy rain fall can cause flooding and water damage to homes. Cars are often flooded on the streets and in driveways due to extreme rain fall and flooding. Roads are commonly closed off and unable to be driven on during a Hurricane. 

Finding the Source of Water/Mold

10/13/2017 (Permalink)

Mold Remediation Finding the Source of Water/Mold Water Damaged Area

Mold can grow on many materials especially after a water damage. 

Some Examples of Possible Materials of Mold Growth:

  • Wallpaper
  • Drywall
  • Paint
  • Carpet
  • Adhesives
  • Wood
  • Fabrics
  • Paper Products 
  • Food

The byproduct of mold is the musty smell that grows more and more apparent as the mold spreads. Environments with a lot of  moisture are the most common cause of mold growth, which includes environments that have encountered a water damage. After mold remediation/water remediation has been conducted, the job is not finished. The source of water and moisture that creates the perfect feeding ground for mold must be addressed to prevent future mold growth.

Here is a water damage in a local school that our SERVPRO restored. This school is a perfect example of the importance of finding the source of water damage and moisture. There was a large leak in the plumbing system that caused the water damage but later it was discovered that the old plumbing system had started to fail and water was unable to easily flow through the pipes and had been slowly affecting the lower level bathrooms for some time. If the school had not investigated the source of the water damage and moisture build up over time, they would have encountered this situation again, and a great possibility of mold later on.

Mold and Your Health

10/13/2017 (Permalink)

Mold Remediation Mold and Your Health SERVPRO Beginning During Remediation Process.

Whether its a storm, plumbing malfunctions, or equipment mishaps, when water affects your home, the risk of encountering mold growth in the near future runs much higher. If the level of humidity is not controlled in the damaged area, moisture is absorbed into the environment and mold spores will begin to multiply. SERVPRO works in a timely manner because we are well trained in the importance of mold prevention and water extraction. Whether it be after a water damage or simply for your awareness, be alert for:

  • Visible Mold
  • Strong Musty Odors
  • Evidence of Current Moisture Problems
  • Evidence of Previous Moisture Problems
  • Excessive Humidity
  • Dampness

SERVPRO technicians are highly trained and knowledgeable about water damage, moisture in an environment, and mold and are able to bring your home back to the condition it was in before any damage occurred. 

Extreme Flooding

10/12/2017 (Permalink)

Water Damage Extreme Flooding Basement Flood

Extra precaution should be taken when walking into a flooded area. Everyone on the flood scene should dress protectively when entering an area to lower the risk of injuring yourself on something that is not visible in the water.  Any food that has come in contact with flood waters or areas that may have been contaminated must be thrown out. Even if the food items are properly sealed or canned, it is still a possibility that they could be contaminated or contaminating other items if kept. If furniture is lightly damaged and can be restored, prop cushions and any other items that can me dried up for air circulation and keep drapes above water level to hang dry. Wipe dirt from surfaces before doing your primary cleaning unless SERVPRO has arrived on the scene. 

Irma Rescues

10/12/2017 (Permalink)

Water Damage Irma Rescues Playing & Bathing Hurricane Irma Rescues

Hurricane Irma hit Florida hard and many communities were impacted in the area. Not only are hundreds of families suffering from the harsh effects of Hurricane Irma, but so are many of the animals and pets of those families in Florida. Recently, SERVPRO of Hockessin/Elsmere went to the local SPCA and volunteered in the best way we could. Many dogs and cats were rescued from Hurricane Irma and flown from Florida to Delaware and brought to various SPCA locations. We helped bathe many of the dogs rescued from Hurricane Irma and got them ready for adoption. Being in the Cleanup industry, we did what we do best and cleaned up plenty of our furry friends as a way of giving back and contributing to the restoration of Florida. 

Fire Extinguishers in the Work Place

10/10/2017 (Permalink)

Commercial Fire Extinguishers in the Work Place Office Building Fire Extinguisher Location

Whether working from home or in a large commercial office building, the knowledge of how to correctly and safely use a fire extinguisher and when to use them is something everyone should have. How to operate a fire extinguisher should be displayed somewhere in the office for all employees to see. Here are a list of tips and information on when it is time to use a fire extinguisher:

  • The extinguisher should be clean and without any damage
  • An escape plan has been established and the fire is not blocking the way out of the building
  • All others in the building have been alerted
  • The local fire department has been called
  • Everyone is safe from the smoke and toxins the fire is creating
  • The fire is contained to a single object

Green Peace Day

9/15/2017 (Permalink)

Community Green Peace Day Recycle when possible

Greenpeace day was founded in 1971.  The day is to remind everyone to take on environmental issues and raise awareness to help preserve our planet Earth.  This all came to fruition when seventeen activists protested nuclear testing near the shores of our great State of Alaska. Since then the Greenpeace group has worldwide memberships.  This group takes on campaigns continually supporting environmental issues and raising awareness. 

We at SERVPRO of Hockessin/Elsmere try and do our part daily as well.  We try and clean up our own mess and dispose of our debris in a proper manner.  We use green products when made available to us. We turn off our engines when we can to help pollution.  We drain our water in the proper manner.  We try our best when we can.

Fire Damage Tips

9/13/2017 (Permalink)

  • Prevent soot particles from further damaging your furniture and carpets by keeping movement throughout the home to a minimum

  • Change your HVAC filter but leave systems off until a professional can come check the home

  • Cover HVAC air registers with layers of cheesecloth to prevent soot particles from getting in/out of your HVAC system

  • If your home electricity is off, empty your refrigerator and freezer to prevent mold and odors. Keep your refrigerator doors open after removing food

  • In the case of your heating being off during the winter, pour antifreeze down your sinks, toilet bowls, tubs, and holding tanks to avoid freezing and bursting pipes

  • When walking on damaged carpets and floors, place towels down to prevent tracking of soot and further damage

Hurricane Harvey

9/12/2017 (Permalink)

Storm Damage Hurricane Harvey Helping Texas

As a Disaster Recovery Team and National partners with American Red Cross, SERVPROs from all over have traveled to Texas and helped those impacted by Hurricane Harvey. SERVPRO is working twenty-four-seven in restoring the communities that have had significant damage since Hurricane Harvey hit Texas. We are proud to be helping those affected by Hurricane Harvey return to their homes and rebuild their communities.

On the tail end of Hurricane Harvey, Hurricane Irma came in strong with vengeance in the state of Florida.  She whirled through and came in strong.  As a result, it activated more SERVPRO Storm teams to come in the devastated areas. 

SERVPRO'S from all over the country came to aid to most of these areas.  We have been working tirelessly around the clock to help those in need. 

We love what we do.

SERVPRO Donates

9/12/2017 (Permalink)

General SERVPRO Donates Bringing our donations into the Delaware Humane Society.

With our Esporta machine, we are able to clean blankets and sheets back to brand new condition. We have cleaned boxes of sheets and blankets and donated them to the Delaware Humane Society for their kennels, cages, and multiple rooms. We are animal lovers here at SERVPRO and are always excited about giving back to the community.

The robust machine is capable of cleaning an array of textiles.  We can clean shoes, purses, clothing, bedding and more.  There are occasions when some of the items are replaced or unwanted after an event has taken place in some homes and/or businesses.  We here at SERVPRO of Hockessin/Elsmere take that opportunity and carefully box and bag those items and simply donate to those in need. 

Clean Facilities

6/1/2017 (Permalink)

Commercial Clean Facilities Our Staff in Our Clean Work Place

Having a clean, healthy and safe environment does not take a lot of hard work.  Consistency, proper training and communication is essential in achieving great results.  Having your team come together and identify the vital areas of concern should be first addressed.  Perhaps making a list of things to do daily, monthly, quarterly and annually. Perhaps some of these tasks are divided and rotate. If everyone makes a conscious effort to perform the daily tasks assigned to his/her work area, the outcome will be cleaner and healthier.

Things like taking out the trash, properly closing down the computers, making sure all cords that are not in used unplugged. (this could mean coffee makers, space heaters, radios, fans etc.), securing the office would be examples of daily tasks. Weekly tasks could be wiping down desks and phones, running a quick vacuum of the area, organizing files better and anything else that was identified in the original list.  The same would be true for the quarterly and annual workplace tasks. Some great annual tasks would be fire extinguisher tags being checked, deep cleaning of all carpets, wall and window cleaning and the list can go on.  By communicating what the expectations are and maintaining those things will help reduce frustrations. 

The Power of Four

4/25/2017 (Permalink)

Commercial The Power of Four Erin, Jackie, Paul and Caitlin

These four individuals are a powerful group.  They think outside the box and came up with some great ideas. They love and take pride in what they do. Within the building industry they are coming up with new and unique ways to improve our relations.  Most recently they tolled out a new plan that has really been working for us.  The amount of Emergency Ready Plans this team has prepared are amazing.  The go into buildings and point out all the potential issues, tag specific areas with cautions and help put together a written plan on what to do if an emergency arises. They pass the message on that SERVPRO is here to help.  They give the customer a binder or thumb drive whichever the customer prefers.  We also now have a mobile app for this as well.

Facebook Page

4/25/2017 (Permalink)

General Facebook Page Like us on Facebook

Like and follow our facebook page at https://www.facebook.com/SERVPROOfHockessinElsmere  We post a lot of fun pictures and spur of the moment activities.  We are more than happy to share some of our daily work.  We cannot share everything but you can learn a bit more of what we do.  We see all kinds of things one could not imagine. You can also see specials we run that get posted.  These posts usually go up with a special code and then come down.  They range from coupons to giveaways.  Our facebook page also gives you a glimpse of us working hard and sometimes having fun.  We work very hard as we are open 24/7/365 for emergencies.  When we have some crews with downtime we take advantage of that buy playing together too.

SERVPRO to the Rescue in LA

4/25/2017 (Permalink)

Storm Damage SERVPRO to the Rescue in LA SERVPRO to the rescue in LA

SERVPRO'S from all surrounding areas head in from all over to help the victims.  SERVPRO is a team oriented company that has compassion for everything we do, and everyone we help.  When another area of the country is impacted with a storm or tragedy we can call upon our fellow teammates to come in and help.  Sometimes due to the area being affected it may require out of state SERVPRO's to respond in a time of need.  In this specific case, SERVPRO's from North Carolina, Virginia, Maryland and Delaware among other states reported in to help the victims of this disaster that struck among them.  After all was said and done, all the help of these surrounding SERVPRO's were able to team up together and restore this broken community. 

SERVPRO'S are Here to Help

4/25/2017 (Permalink)

Storm Damage SERVPRO'S are Here to Help Here to Help

SERVPRO'S from all surrounding areas head in from all over to help the victims.  SERVPRO is a team oriented company that has compassion for everything we do, and everyone we help.  When another area of the country is impacted with a storm or tragedy we can call upon our fellow teammates to come in and help.  Sometimes due to the area being affected it may require out of state SERVPRO's to respond in a time of need.  In this specific case, SERVPRO's from North Carolina, Virginia, Maryland and Delaware among other states reported in to help the victims of this disaster that struck among them.  After all was said and done, all the help of these surrounding SERVPRO's were able to team up together and restore this broken community.

SERVPRO Stools

4/25/2017 (Permalink)

General SERVPRO Stools SERVPRO Stools

How fun and playful are these SERVPRO of Hockessin/Elsmere stools?  They are stools on a swivel that help show our SERVPRO Pride.  We have them placed throughout the shop. We even put one in the waiting room.  They were made especially for SERVPRO'S and we could not resist buying them.  We are always in need of seats around the shop. Guys and gals are always finishing up loose end paperwork on their iPad's and this is a great place for them to have a seat.  They are colorful, fun, cheery and quite comfortable.  It seems like a lot of items around the shop have SERVPRO written or painted on them.  What a fun and happy way to show everyone our SERVPRO Pride.

Roof Hole

4/25/2017 (Permalink)

Fire Damage Roof Hole Roof Tarp

Here is a team of SERVPRO men attending to a hole in the roof as well as the side wall.  In this picture you can see the men working to put down a tarp and securing it with furring strips. They also placed a board over the side window. After a mishap has taken place in a home or building sometimes the structure needs to be secured from additional outdoor elements. Additional elements may be something like additional rain and winds.  The furring strips are placed to help raise, level or help secure the tarp and/or wood. They are placed perpendicular to the joists and then they are nailed in place.  This is a temporary fix until the roof can be properly repaired by a roofer.   

SERVPro of Hockessin wins National

12/16/2016 (Permalink)

SERVPRO of Hockessin/Elsmere win the lottery! The National "Liquid Laundry Detergent Promo Winner" lottery that is. After a lot of hard work, a ton of loads, countless cycles and great smelling clothes, SERVPRO of Hockessin finally took home the prize. Throughout the entire company nationwide, this lottery is something everyone enjoys and something everyone can be proud of. It helps to remind us how every aspect and service of our great company is important and useful. While people's homes and properties are important, their belongings are just as important too. And with every load, we do our best to provide comfort to those who may have lost something valuable to them. And like we say here, "If you need clean clothes, SERVPRO of Hockessin knows!"

Never know what to expect on a job!

9/27/2016 (Permalink)

Here are two guys sent to do a simple oven clean at a restaurant in SERVPRO of Hockessin/Elsmere's area.  What should have been a task for two to four hours ended up being over eight hours! When SERVPRO of Hockessin pulled out the oven's such a sight was to be found.  The team worked tirelessly through the night to get the job done.  We had to make sure the restaurant was able to re-open the next morning.  They encountered many hurdles along the way. The crew went through a case of disposable tyvek's and numerous cartridges on their respirators.  When the crew saw the amount of previously unknown debris they called in for back up immediately. With the help of others at the SERVPRO of Hockessin/Elsmere location the job was a success! SERVPRO always tries to be prepared but we still run into the unexpected.  Even with the challenges, we still were able to complete the task.

SERVPRO helps Schools re-open

8/31/2016 (Permalink)

General SERVPRO helps Schools re-open SERVPRO here to help.

SERVPRO of Hockessin/Elsmere was able to help three schools at the same time to get opened for school in the nick of time.  Schools were closed for the summer time and they wanted them back up in tip top shape for the students to return to a clean environment.  Some of the schools gave little time and strict constraints in order to obtain the desired results!  It was quite a challenge but SERVPRO of Hockessin/Elsmere came to the rescue and the challenge was met! These schools were able to re-open in time and it left both the administration and the staff very pleased with us! SERVPRO of Hockessin/Elsmere felt a strong sense of responsibility to not only the school, but the workers and students who were going to be returning to the school, and we could not have been more happier to help!

Hiring

8/31/2016 (Permalink)

General Hiring Hiring-

We are hiring! Please come to the office, we are located at SERVPRO, 225 North James Street, Wilmington, DE, to fill out an application in person. Must be able to pass a background check and drug test. A valid drivers license is a must and you must also have a good driving record.  No experience necessary, just a great attitude and willingness to learn. Of course experience is always welcomed too.  We can train you to do the SERVPRO Processes with both intense hands on training and bookwork.  We are cruising right along and happy about our growth. We are constantly updating and recruiting personnel. We have state of the art reporting methods.


We are also currently hiring for an Administrative Assistant as well. Must have basic computer skills and patience. We will train you from there. 

SERVPRO of Hockessin makes the News!

7/15/2016 (Permalink)

Fire Damage SERVPRO of Hockessin makes the News! Servpro of Hockessin/Elsmere doing what we do best!

While driving by a burning house, a bystander had noticed a man still within the residence. With great heroism, the young man was able to get inside and save the mans life. As the scene had calmed, and fire stopped, SERVPRO of Hockessin was on site and had came upon the residents pet, still alive! While delicately removing the wreckage and debris, they were able to safely get the pet out and get him to care. While in shock and distraught with what had just occurred, the owner was pleased to find out that his beloved pet was in fact saved. With the great bravery of a young man, and the great help of SERVPRO, a man and his beloved pet were able to be rejoined and saved. 

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