Recent Water Damage Posts
Proper Products in Water Damage
A peek of some of our products
SERVPRO of Hockessin / Elsmere has trained, professionals in different aspects of our services. Water damage remediation is one of our specialties. We have quite an array of products that we use in our water restoration. One of our favorite products is bio-based. Here are some reasons why: Bio-based testing is used to confirm whether products sold as "botanical" contain synthetic compounds (derived from petroleum) that are not specified on the label. All living things contain carbon, which can be dated to identify the age of the ingredient and if it is from petroleum or plant sources. The term "old" carbon is from petroleum while "young" carbon is plant based. This product we use is tested at 100% bio-based. That is simply wonderful that SERVPRO of Hockessin / Elsmere is able to use an authentic Botanical product.
Results were perfect.
Efflorescence, something that many of us come across but may not be sure of what it is. It’s a crystalline deposit of salts than can be seen on floors, or walls or other surfaces made of concrete or stucco, or brick and stone. This is commonly found in basements, but can be seen in other areas as well. Here is a recent example that SERVPRO of Hockessin / Elsmere, Delaware found on an outdoor water wall where the salt and water found in the grout and cinderblocks behind the glass tiles created the efflorescence found in picture.
The way SERVPRO of Hockessin / Elsmere handled this was to use a dry brush and a diluted solution of muriatic acid as to not damage the glass tiles. The homeowner was made aware that this will be an on-going solution, but not a cure. Very happy homeowners!
First Aid Supplies
Disasters Happen, Prepare Now
Consider creating an emergency plan that includes getting emergency alerts through your cell phone or home phone. Make plans for shelter, evacuation and communication methods with the family. Have someone in your family learn some life saving skills. CPR would be an example of that. Know how to turn of the utilities in your home. Make sure your insurance coverage is sufficient and to date.
It is important to take the time for both your family and/or your business and create a short-term plan to deal with the possible unexpected. You will be able to respond better and quicker if you have a plan in place. Having key information at your fingertips after an emergency is an easier path to recovery quicker and with less stress.
Review your Insurance Policy
Review your Insurance Policy
When one thinks of a water damage incident they may not think of it in a context of their own home, if they even think about it at all. SERVPRO of Hockessin / Elsmere sees water damages happen every day and at different times of the day. Reviewing or speaking with your homeowner’s insurance company or agent can be helpful. An extension of that would be to read your policy in detail and ask your agent to go over or explain some of its content. Sewer back up if an often over looked item in policies. If you are a renter and not a homeowner you should still have a contents insurance policy. Learn where the water shut off valve is in your home. Knowing where that is can be helpful in the event of an emergency.
Did You Know There are 3 Water Category's When it Comes to Restoration?
Manuals and Study Guides
IICRC S500 Standard Reference Guide for Professional Water Damage defines 3 categories of water. Category refers to the type of water affecting the structure.
A Category I loss is where water originates from a sanitary water source and does not pose substantial risk from dermal, ingestion or inhalation exposure. An example would be a water cooler.
A Category II loss is when water contains a significant contamination and has the potential to cause discomfort or sickness if contacted or consumed/ingested by humans. Category II water can contain potentially unsafe levels of microorganisms or nutrients for microorganisms. Some examples of a Category II Water are: Discharge from dishwashers, overflow from washing machines, overflow from toilet bowls.
Category III water is grossly contaminated and can contain pathogenic, toxigenic or other harmful agents and can cause significant adverse reactions to humans if contacted or consumed. Examples of Category III Water are: Sewage, Flood water, hurricanes etc.
Have water damage?
SERVPRO Hockessin/Elsmere has the training and equipment to help make it “Like it never even happened.” Call us today at (302) 992-0104.
Water Heater Leak
Hot Water Heater Gives Way
This business had what they thought was a small water heater leak. An employee noticed a small leak on a Friday evening in the basement of a restaurant. The employee did not want to bother the owner as it was late and they thought it was just a tiny drip. The employee put a few towels around the area and left a note for the manager on Monday. The water heater's drip got more intense over the weekend. The water heater eventually gave way and water poured into the area all weekend long. SERVPRO of Hockessin/Elsmere was able to help this customer overcome this issue. We were able to pump out the water and treat the affected area. Since the area was in the basement running our equipment was not a nuisance to the establishment.
Flooded Commercial Property
Flooding on the Floor
SERVPRO of Hockessin worked on a water damage that suffered a large amount of water. The water ran throughout the night. A water main burst in the bathroom area and saturated the second floor of the building. The water also ran down through the ceilings and pipe chases to the first floor as well. The property owner was away and an on-call maintenance person called us in to help the with the clean up. We were able to come in and help them get back to business in four days! The main areas dried quickly due to the tiled areas. The pipe chases were easily dried too due to our specialty equipment. The wall cavities were dried out rather quickly too. When the owner returned he was amazed at what the place looked like.
Preparing for Spring!
Spring is on it's way! As the weather warms up and the seasons change, we should prepare for the spring time as best we can. Here are some tips on how to get your home ready for this spring season!
Check/Service your Lawn Care Equipment. Cleaning up your lawn mower and changing the oil helps you to start fresh once its time to put it to use again.
Clean Patio Furniture. Dust off your outdoor tables and wash your patio cushions. You are going to want them ready for relaxing once the weather is nice!
Clear Your Gutters. After the fall season and then the wintery weather, your gutters probably could use a little attention. Clear out anything in your gutters to prevent mold or weeds growing up there.
Change Filters. HVAC filters should be checked/changed seasonally in order to ensure proper air quality in your home.
Make A Flood Plan
It is important to know what you and your family's plan will be in the case of a flood or any other emergency. Familiarizing yourself with your local emergency contacts and community emergency plans may not feel like a pressing matter, but in the case of a flood/emergency it is valuable knowledge. It is important that all family members are aware of their address, family phone numbers, important medical information, and even email addresses. Other important information to remind family members of includes:
- Emergency hotlines
- School/work phone numbers & addresses
- Childcare phone numbers & addresses
- Personal emergency contacts & addresses
- Indoor meeting places
- Neighborhood meeting places
- Out-of-Neighborhood meeting places
It is also important to have easy access to contact information of:
- Poison Control
- Medical Insurance
- Policy #
Conference Room Damage
This photo shows a large conference room located in a high rise building that has been flooded due to a large pipe line that burst. Unfortunately there were many rooms that looked like this one. This large building was affected on multiple floors and there were many offices that were scared their businesses would be greatly affected by the water damage. Luckily, our technicians were on the scene early that morning, once the call came in. They met with all the office managers and all those who had important belongings in the office building to assure them they would be taken care of. Once all those in the building were put at ease, SERVPRO started the restoration and cleanup process. We were proud to have helped so many different businesses get through such a stressful time.
Preventing a Future Water Damage
Whether battling the cold and wet weather, or you are making sure your plumbing is secure, preventative actions should be taken against water damages to your home.
To protect your home from the outside elements you can:
- Make sure your home does not have peeling paint around windows or doors, in which water can easily damage the homes structure.
- Look for leaks around chimneys and plumbing and attic vents
- Make sure your air conditioner drains correctly, at a slope, away from outlets.
To prevent water damage that would originate from your plumbing and pipes:
- Wrap outside faucets
- Caulk pipes where they meet your home
- Disconnect garden hoses
- Drain in-ground sprinkler systems
- If your leaving your home for an extended period of time, turn off and drain your water system.
Classroom Water Damage
This picture shows a school that sustained water damage from a sprinkler system in a classroom. Notice the fans that are warped. The ceiling tiles were holding water and before we removed them from the ceiling you could see them sagging from the weight of the water. We removed the ceiling tiles before they fell created an unsafe environment within the school. Once the tiles were removed we treated the cavity with an anti-microbial treatment and dried the structure itself with a handful of our fans as well as cleaned the ceiling properly. We completed this classroom to dry standards in three days and the school was very pleased with SERVPRO. They were able to adjust for the three days that we were in the building so that no class room time was interrupted.
Water Damage Tips
Water Line in a Customer's Home
Shut off the source of water, or call those who have the authority to stop the water source
Make sure you are safe from electrical shock before turning off circuit breakers for the parts of the building that have been affected by the water damage
- Hang drapes with coat hangers to keep them from in contact with wet floors and carpets
- Remove wet furniture to prevent further damage and uneven drying as long as the furniture has not been contaminated
If sewage is involved in your water damage, the water is contaminated and you must avoid contact with the water as well as items contaminated by the water
Wash your hands after handling any water damage or items that have been in contact with the water damage
Extra precaution should be taken when walking into a flooded area. Everyone on the flood scene should dress protectively when entering an area to lower the risk of injuring yourself on something that is not visible in the water. Any food that has come in contact with flood waters or areas that may have been contaminated must be thrown out. Even if the food items are properly sealed or canned, it is still a possibility that they could be contaminated or contaminating other items if kept. If furniture is lightly damaged and can be restored, prop cushions and any other items that can me dried up for air circulation and keep drapes above water level to hang dry. Wipe dirt from surfaces before doing your primary cleaning unless SERVPRO has arrived on the scene.
Playing & Bathing Hurricane Irma Rescues
Hurricane Irma hit Florida hard and many communities were impacted in the area. Not only are hundreds of families suffering from the harsh effects of Hurricane Irma, but so are many of the animals and pets of those families in Florida. Recently, SERVPRO of Hockessin/Elsmere went to the local SPCA and volunteered in the best way we could. Many dogs and cats were rescued from Hurricane Irma and flown from Florida to Delaware and brought to various SPCA locations. We helped bathe many of the dogs rescued from Hurricane Irma and got them ready for adoption. Being in the Cleanup industry, we did what we do best and cleaned up plenty of our furry friends as a way of giving back and contributing to the restoration of Florida.