Recent Water Damage Posts

How Water Damage Affects Structural Materials in Your Wilmington Home

9/5/2019 (Permalink)

Work crew in front of SERVPRO truck Our team has the experience, expertise, and equipment to handle all of your water loss emergencies.

Precautions When Handling Materials after Water Damage Affects Your Wilmington Home

Spills and other water intrusion incidents can happen at any time. The general rule after such occurrence is to initiate mitigation steps as soon as possible to prevent further deterioration of materials and microbial growth. Safety is also an essential consideration to ensure injuries, or unnecessary damages do not occur in the process of restoring your Wilmington home to its preloss state.

Noting where the intrusion that causes water damage in your Wilmington home starts is crucial. If the water enters from above, such as when a torn roof allows rain into the structure or when an elevated supply pipe bursts, you can expect water in the ceiling and other cavities.  Such water causes the ceiling to sag and if not dealt with properly, can leave a hole in the ceiling panels. A straightforward solution our SERVPRO technicians use is drilling weep holes. We usually start with a first hole as close as possible to the joist then drill others towards the unsupported center of the panel. We drill one hole at a time, letting the water flow out through gravity and only drill another after the first one stops leaking.

As materials absorb water, it affects their structure. Materials such as particleboard might lose their natural strength, making it impossible to support the weight of people or machines. A machine or the person handling water removal might go right through the material if they rest their weight on it. SERVPRO technicians check the level of moisture absorbed into particleboard subflooring using moisture sensors and estimate its level of stability before placing heavy equipment on it.

Given enough dwell time, water can damage almost any material. Rust can eat away sturdy materials like metal while warping, buckling, and other physical distortions affect wood. Therefore, leaving any traces of water within the structure can have dire implications. Our SERVPRO technicians check for wetness in concealed sections using FLIR thermal cameras. We can also use moisture sensors with probes to confirm that materials dry correctly protecting your home from the effects of long-term water exposure.

SERVPRO of Hockessin / Elsmere can help run the restoration process fast and safely. You can reach us at (302) 992-0104 any time. We're Faster To Any Size Disaster.

More about Wilmington.

Water Damage from Sprinklers in Yards

8/14/2019 (Permalink)

Broken Sprinkler Head Causing Water Damage

Outdoor Sprinkler Systems and Water Damage

Most people think of water damage coming from storms or flood or broken pipes and toilets, but if you have an automatic outdoor garden and yard sprinkler system that you hardly ever think about, it’s time to think about them once more! You should check your outdoor sprinkler system at least once per year.

Underground leaks due to broken equipment allows water to leak out of the system. Excessive watering could lead to runoff, which could come back to you dwelling and cause underground and structural damage.

You should check your sprinkler heads, main & lateral lines and valve box on a regular basis. Misaligned and tilted heads as well as blocked heads can cause underground water issues.

Checking these simple equipment issues can help with any future damages to your structure and personal property.

If you have an issue and water gets into your home, SERVPRO of Hockessin/Elsmere is here to help. 302 992 0104

Teamwork Benefits Customer Service

8/14/2019 (Permalink)

Embracing Team Spirit, Benefits Customer Service!

Working at SERVPRO of Hockessin / Elsmere can mean long hours for our technicians.  Although it can be sometimes be difficult on the technicians and their families, it is a path we / they have chosen.  The grueling hours of working and getting home later can often be a challenge.  The reward is knowing we have helped people in need.  Coming to the aid of those with tragedy’s in their home, whether it be a water event, fire event, bio-hazard or many other numerous issues or circumstances, and focusing on executing the job with brilliance.  We are professional and confident. The team spirit and bonding are unique amongst us.  Helping get your home back “Like it never even happened."  SERVPRO of Hockessin / Elsmere is here to help at 302 992 – 0104. 

We Act Fast To Limit More Damage To Your Wilmington Home

7/26/2019 (Permalink)

We handle pack outs when water damage causes large amounts of furniture and items in the home to be unsalvaged.

How Fast Water Removal Lessens Damage in Wilmington Homes

Whether it is a little or a lot, water damage leaves its mark in a structure. The most common areas requiring water cleanup in a home are the kitchen and bathroom. However, anywhere there are plumbing pipes or appliances connected to supply lines, the potential for a water spill exists.

When SERVPRO works on water removal in a Wilmington property, we spend extra time on the water extraction phase. The reason for this is because the more passes we do with our equipment reduces the amount of time needed to dry the property.

Our professional-grade water extraction equipment gives SERVPRO the edge among restoration services. We standardly use many of the following:
Portable pumps for quick, mobile extraction
Submersible pumps for situations when water is more than two inches deep
Weighted extractors for pushing water out of carpet and padding
Rovers are ride-on units that extract water using the weight of the technician

Different factors denote the restorability element of items affected in water damage. If more than 48-hours has passed since carpeting and other porous household items became exposed to water without mitigation, it requires treatment as a category three biohazard and increases the potential having to replace things and thereby incurring additional costs. That is why the faster homeowners call and get extraction efforts underway, the chances for saving both furnishings and possessions from being counted as a water loss increase.

If our technicians do any controlled demolition during mitigation, such as flood cuts for ruined sheetrock or weep holes drilled in ceilings or walls, our SERVPRO carries a General Contractor License #1992104829 and we have the skills to not only perform the needed restoration service but also offer homeowners reconstruction for their homes as is necessary to return it to its preloss condition.

When you need water removal, contact SERVPRO of Hockessin / Elsmere at (302) 992-0104. Our certified technicians are available 24/7 to restore your property and make your water loss "Like it never even happened."

See more about Wilmington

Proper Products in Water Damage

6/13/2019 (Permalink)

A peek of some of our products

SERVPRO of Hockessin / Elsmere has trained, professionals in different aspects of our services. Water damage remediation is one of our specialties.  We have quite an array of products that we use in our water restoration.  One of our favorite products is bio-based. Here are some reasons why: Bio-based testing is used to confirm whether products sold as "botanical" contain synthetic compounds (derived from petroleum) that are not specified on the label. All living things contain carbon, which can be dated to identify the age of the ingredient and if it is from petroleum or plant sources.  The term "old" carbon is from petroleum while "young" carbon is plant based. This product we use is tested at 100% bio-based.  That is simply wonderful that SERVPRO of Hockessin / Elsmere is able to use an authentic Botanical product.   

Efflorescence

1/28/2019 (Permalink)

Results were perfect.

Efflorescence, something that many of us come across but may not be sure of what it is. It’s a crystalline deposit of salts than can be seen on floors, or walls or other surfaces made of concrete or stucco, or brick and stone. This is commonly found in basements, but can be seen in other areas as well. Here is a recent example that SERVPRO of Hockessin / Elsmere, Delaware found on an outdoor water wall where the salt and water found in the grout and cinderblocks behind the glass tiles created the efflorescence found in picture.

The way SERVPRO of Hockessin / Elsmere handled this was to use a dry brush and a diluted solution of muriatic acid as to not damage the glass tiles. The homeowner was made aware that this will be an on-going solution, but not a cure. Very happy homeowners!

Disasters Happen

10/20/2018 (Permalink)

First Aid Supplies

Disasters Happen, Prepare Now

Consider creating an emergency plan that includes getting emergency alerts through your cell phone or home phone. Make plans for shelter, evacuation and communication methods with the family. Have someone in your family learn some life saving skills. CPR would be an example of that.  Know how to turn of the utilities in your home. Make sure your insurance coverage is sufficient and to date.

It is important to take the time for both your family and/or your business and create a short-term plan to deal with the possible unexpected. You will be able to respond better and quicker if you have a plan in place. Having key information at your fingertips after an emergency is an easier path to recovery quicker and with less stress.

Review your Insurance Policy

10/1/2018 (Permalink)

Review your Insurance Policy

When one thinks of a water damage incident they may not think of it in a context of their own home, if they even think about it at all. SERVPRO of Hockessin / Elsmere sees water damages happen every day and at different times of the day. Reviewing or speaking with your homeowner’s insurance company or agent can be helpful. An extension of that would be to read your policy in detail and ask your agent to go over or explain some of its content. Sewer back up if an often over looked item in policies. If you are a renter and not a homeowner you should still have a contents insurance policy. Learn where the water shut off valve is in your home. Knowing where that is can be helpful in the event of an emergency.  

Did You Know There are 3 Water Category's When it Comes to Restoration?

8/14/2018 (Permalink)

Manuals and Study Guides

IICRC S500 Standard Reference Guide for Professional Water Damage defines 3 categories of water. Category refers to the type of water affecting the structure.

A Category I loss is where water originates from a sanitary water source and does not pose substantial risk from dermal, ingestion or inhalation exposure. An example would be a water cooler.

A Category II loss is when water contains a significant contamination and has the potential to cause discomfort or sickness if contacted or consumed/ingested by humans. Category II water can contain potentially unsafe levels of microorganisms or nutrients for microorganisms. Some examples of a Category II Water are: Discharge from dishwashers, overflow from washing machines, overflow from toilet bowls.

Category III water is grossly contaminated and can contain pathogenic, toxigenic or other harmful agents and can cause significant adverse reactions to humans if contacted or consumed. Examples of Category III Water are: Sewage, Flood water, hurricanes etc.

Have water damage?

SERVPRO Hockessin/Elsmere has the training and equipment to help make it “Like it never even happened.” Call us today at (302) 992-0104.

Water Heater Leak

8/14/2018 (Permalink)

Hot Water Heater Gives Way

This business had what they thought was a small water heater leak. An employee noticed a small leak on a Friday evening in the basement of a restaurant. The employee did not want to bother the owner as it was late and they thought it was just a tiny drip.  The employee put a few towels around the area and left a note for the manager on Monday.  The water heater's drip got more intense over the weekend. The water heater eventually gave way and water poured into the area all weekend long.  SERVPRO of Hockessin/Elsmere was able to help this customer overcome this issue.  We were able to pump out the water and treat the affected area.  Since the area was in the basement running our equipment was not a nuisance to the establishment.

Flooded Commercial Property

6/13/2018 (Permalink)

Flooding on the Floor

SERVPRO of Hockessin worked on a water damage that suffered a large amount of water. The water ran throughout the night.  A water main burst in the bathroom area and saturated the second floor of the building. The water also ran down through the ceilings and pipe chases to the first floor as well.  The property owner was away and an on-call maintenance person called us in to help the with the clean up.  We were able to come in and help them get back to business in four days! The main areas dried quickly due to the tiled areas.  The pipe chases were easily dried too due to our specialty equipment.  The wall cavities were dried out rather quickly too.  When the owner returned he was amazed at what the place looked like.

Preparing for Spring!

3/1/2018 (Permalink)

Spring is on it's way! As the weather warms up and the seasons change, we should prepare for the spring time as best we can. Here are some tips on how to get your home ready for this spring season!

Check/Service your Lawn Care Equipment. Cleaning up your lawn mower and changing the oil helps you to start fresh once its time to put it to use again.

Clean Patio Furniture. Dust off your outdoor tables and wash your patio cushions. You are going to want them ready for relaxing once the weather is nice!

Clear Your Gutters. After the fall season and then the wintery weather, your gutters probably could use a little attention. Clear out anything in your gutters to prevent mold or weeds growing up there.

Change Filters. HVAC filters should be checked/changed seasonally in order to ensure proper air quality in your home.

Make A Flood Plan

1/3/2018 (Permalink)

Household Flooding

It is important to know what you and your family's plan will be in the case of a flood or any other emergency. Familiarizing yourself with your local emergency contacts and community emergency plans may not feel like a pressing matter, but in the case of a flood/emergency it is valuable knowledge. It is important that all family members are aware of their address, family phone numbers, important medical information, and even email addresses. Other important information to remind family members of includes:

  • Emergency hotlines
  • School/work phone numbers & addresses
  • Childcare phone numbers & addresses
  • Personal emergency contacts & addresses
  • Indoor meeting places
  • Neighborhood meeting places
  • Out-of-Neighborhood meeting places

It is also important to have easy access to contact information of:

  • Police
  • Fire
  • Poison Control
  • Doctor
  • Pediatrician
  • Medical Insurance
  • Policy #
  • Hospital

Conference Room Damage

11/28/2017 (Permalink)

Conference room.

This photo shows a large conference room located in a high rise building that has been flooded due to a large pipe line that burst. Unfortunately there were many rooms that looked like this one. This large building was affected on multiple floors and there were many offices that were scared their businesses would be greatly affected by the water damage. Luckily, our technicians were on the scene early that morning, once the call came in. They met with all the office managers and all those who had important belongings in the office building to assure them they would be taken care of. Once all those in the building were put at ease, SERVPRO started the restoration and cleanup process. We were proud to have helped so many different businesses get through such a stressful time.

Preventing a Future Water Damage

10/20/2017 (Permalink)

Whether battling the cold and wet weather, or you are making sure your plumbing is secure, preventative actions should be taken against water damages to your home. 

To protect your home from the outside elements you can:

  • Make sure your home does not have peeling paint around windows or doors, in which water can easily damage the homes structure.
  • Look for leaks around chimneys and plumbing and attic vents
  • Make sure your air conditioner drains correctly, at a slope, away from outlets.

To prevent water damage that would originate from your plumbing and pipes:

  • Wrap outside faucets
  • Caulk pipes where they meet your home
  • Disconnect garden hoses
  • Drain in-ground sprinkler systems
  • If your leaving your home for an extended period of time, turn off and drain your water system.

Classroom Water Damage

10/20/2017 (Permalink)

This picture shows a school that sustained water damage from a sprinkler system in a classroom.  Notice the fans that are warped. The ceiling tiles were holding water and before we removed them from the ceiling you could see them sagging from the weight of the water.  We removed the ceiling tiles before they fell created  an unsafe environment within the school.  Once the tiles were removed we treated the cavity with an anti-microbial treatment and dried the structure itself with a handful of our fans as well as cleaned the ceiling properly.  We completed this classroom to dry standards in three days and the school was very pleased with SERVPRO. They were able to adjust for the three days that we were in the building so that no class room time was interrupted. 

Water Damage Tips

10/13/2017 (Permalink)

Water Line in a Customer's Home

  • Shut off the source of water, or call those who have the authority to stop the water source

  • Make sure you are safe from electrical shock before turning off circuit breakers for the parts of the building that have been affected by the water damage

  • Hang drapes with coat hangers to keep them from in contact with wet floors and carpets
  • Remove wet furniture to prevent further damage and uneven drying as long as the furniture has not been contaminated
  • If sewage is involved in your water damage, the water is contaminated and you must avoid contact with the water as well as items contaminated by the water

  • Wash your hands after handling any water damage or items that have been in contact with the water damage 

Extreme Flooding

10/12/2017 (Permalink)

Basement Flood

Extra precaution should be taken when walking into a flooded area. Everyone on the flood scene should dress protectively when entering an area to lower the risk of injuring yourself on something that is not visible in the water.  Any food that has come in contact with flood waters or areas that may have been contaminated must be thrown out. Even if the food items are properly sealed or canned, it is still a possibility that they could be contaminated or contaminating other items if kept. If furniture is lightly damaged and can be restored, prop cushions and any other items that can me dried up for air circulation and keep drapes above water level to hang dry. Wipe dirt from surfaces before doing your primary cleaning unless SERVPRO has arrived on the scene. 

Irma Rescues

10/12/2017 (Permalink)

Playing & Bathing Hurricane Irma Rescues

Hurricane Irma hit Florida hard and many communities were impacted in the area. Not only are hundreds of families suffering from the harsh effects of Hurricane Irma, but so are many of the animals and pets of those families in Florida. Recently, SERVPRO of Hockessin/Elsmere went to the local SPCA and volunteered in the best way we could. Many dogs and cats were rescued from Hurricane Irma and flown from Florida to Delaware and brought to various SPCA locations. We helped bathe many of the dogs rescued from Hurricane Irma and got them ready for adoption. Being in the Cleanup industry, we did what we do best and cleaned up plenty of our furry friends as a way of giving back and contributing to the restoration of Florida.