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Fire & Water - Cleanup & Restoration

Archived Why SERVPRO Blog Posts

How to Handle Every Damage Remediation Challenge in Wilmington With Ease Using These Tips

10/27/2019 (Permalink)

flooded living room with couch Whether it's water damage, flooding, or some one disaster that has affected your home, calling SERVPRO is the most effective response. Call today.

If Disaster Strikes Your Wilmington Home You Need To Call SERVPRO

As a restoration team that has been proudly serving Wilmington and the surrounding areas for nearly 30 years, we have learned from every project to become a prominent and respected name in the industry decades from when we first opened our doors. Our business has always had a family-feel, and that stems from multiple generations of the same family running operations. While we are an extension of a significant restoration brand in the country, we have never given up on our relationships and roots that have been the catalyst to our successes.

Water

Much of what makes our water recovery department such a talented group is both the commitment to achieving the highest levels of education and training available for this nice of the restoration industry and the commitment of our team to invest in the cutting-edge equipment, instruments, and technology that can help our Wilmington customers. Even aspects like our initial inspection of a water-damaged property can happen more efficiently and thoroughly with the use of advanced tools like our infrared imagery and hygrometers.

Areas where standing water can get found must get addressed before other mitigation practices can begin in these areas. Our SERVPRO team has multiple choices with extraction tools, this decision depending on the severity of water damage in Wilmington homes and the location of standing water that must get removed. Sump pumps offer continuous discharge and can run on portable power solutions that our team provides should utility services become compromised.

Something unique to our brand is our documentation and methods of monitoring the drying process in a Wilmington home. The same instruments that get used during the initial inspection can also help to determine the success of our drying efforts, but the milestones reached and overall progress get logged to our DryBook software.

Mold

Identifying mold growth in your Wilmington home might not be as easy as many might believe. Without a distinct, clear cause for this organism to seat and thrive, some homes in the area likely contend with colonies and have no idea that they exist. This spreading organism can emit volatile organic compounds (VOC) that can cause detrimental health effects to those in your family that could get exposed. The concentration of these VOCs worsens the closer that a property owner gets to active colonization.

Preventing mold growth might not be possible for specific residents, especially those who do not realize that damp and moist areas of their Wilmington home exist. Our SERVPRO Applied Microbial Remediation Technicians (AMRT) have the training and expertise to perform a thorough inspection of the suspected areas for the presence of moisture. We utilize the same discovery devices for water damage assessments to identify likely areas where mold colonization could exist.

Despite how stressful these situations can be, mold damage in Wilmington homes still often gets pushed off for a more convenient time. As a team with decades of experience in this niche of the industry, we aim to help homeowners overcome these colonies and their damaging effects before demolition and reconstruction is the only feasible remediation solution left. 

Fire

Fire loss incidents can be some of the most destructive and varied disasters that our SERVPRO professionals ever face. Fire damage in Wilmington homes and businesses can be a layered threat, requiring stages of restoration and recovery efforts to carefully navigate the situation to prevent it from getting worse. Among the chief concerns when the team first arrives is the assessment process. If it is safe to do so, we can perform this walkthrough with both the customer and the insurance provider to ensure that everyone knows what the property needs to return to preloss condition.

Homes and businesses alike are at the mercy of the most efficient methods of fire suppression and extinguishment. While firefighters can often cause structural damage and water damage on their own, so can sprinkler systems installed in your Wilmington property. As prepared as our team can become to address effects like odors, soot, smoke residue, air quality threats, and other risks, our Water Restoration Technicians (WRT) can mobilize to these affected homes as well to oversee the drying and extraction of water-damaged areas of the house.

It is our job to get your home ready for the next step in recovery, and with fire damage in Wilmington homes, this often means preparing for painting and reconstruction. Our priority is making this process as simple as we can on the customer, regardless of the mitigation and restoration work required. We can make it “Like it never even happened.”

Storm

We take it as a point of pride that we have the involvement we do in a large loss recovery team because this means that we can do more to help our Wilmington residents whenever disasters strike. In an area where severe weather can never stay ruled out, we contend with many of the destructive results of these events after the storm passes. Our disaster relief team is on call 24/7 with stocked trailers to address pressing threats like water damage and flooding. 

We do not cut corners, and we seek to help anyone and everyone that needs us. That is why after some significant flooding situations and natural disasters, our SERVPRO team could take more than 24 hours to respond to the damage in your Wilmington home. Because of our focus on helping everyone who needs it, we can work as efficiently as possible to ensure that your property gets the attention and mitigation strategies it needs.

Because of our success in the realm of storm relief and flood recovery, we have been able to extend our services beyond our borders to help other states after natural disasters. To date, we have been to Florida, Virginia, Pennsylvania, Rhode Island, New Jersey, Maryland, and Illinois. This same focus to help out other franchises short-staffed after catastrophes are the same relationships we construct to help out our home when another ugly weather event targets our Wilmington streets.

The choice of professional restorers is a big one, and many select our SERVPRO of Hockessin / Elsmere team for our central location and commitment that We’re Faster To Any Size Disaster. Give us a call today at (302) 992-0104.

Click here to learn more about Wilmington. 

Wilmington Home Battered By Hail, Storms, and Flooding

9/20/2019 (Permalink)

Hail in the palm of a person's hand. SERVPRO will not only remove your flood damage, they will remove your fears in you Wilmington home. Don't let that hail get you down.

We know the steps to take for every bit of your Wilmington flood damage clean up. 

Protecting a property from additional damage after storms and flooding is vital. While a hurricane has never officially hit Delaware since the keeping of records began in 1851, extreme weather events with hurricane-force winds do occur.

After damage from storms and flooding affect a Wilmington home, the fast action by SERVPRO technicians makes the difference in lessening the loss. During the initial inspection, the technicians note primary areas with damage and prep the property to begin mitigation efforts.

Why SERVPRO?

It is vital for the best outcome from water damage, especially from storms that the home has the water removed in short order using state-of-the-art water extraction equipment. The technicians have access to a huge array of machines, with specialized attachments to pull water out of most types of furnishings and from surfaces.

Property Protection Tactics

Some of the first actions the technicians take include tarping over broken windows and damaged roofing from hail or wind. This stops any additional water from entering the house until after the completion of the restoration services. 

Mold Protection

Proactive measures against mold are necessary to inhibit growth. Airborne mold spores are almost always present both inside and outside the home, and exposure to temperatures over 70F-degrees causes spores to germinate. Technicians carefully monitor ambient warmth and humidity to ensure they are below sustainable levels for microbial life. 

Protection Against Structural Damage

It may seem counterproductive to cut away sheetrock, but when it wicks water and weakens, often buckling or bowing in place on the wall, SERVPRO technicians use flood cuts to cleanly remove necessary sections of sheetrock in preparation for structural drying. Controlled demolition applied to delaminated tiles, and wet baseboards assist in the complete drying of flooring and within wall cavities or under cabinets.

Protect Against Odors

Water odors smell unpleasant and no one wants them in their home. Technicians have access to numerous applications for ways to cover up or neutralize water odors in the home from gel pellets that work on time release to machines such as hydroxyl generators that safely destroy odor molecules with UV rays.

SERVPRO of Hockessin / Elsmere at (302) 992-0104 mitigates the loss to local properties from storms and flooding. The certified technicians handle all phases of the restoration services from cleanup to reconstruction under residential contractor license #1992104829 and make the damage to the home "Like it never even happened."

To find out more about Wilmington, click here.

What's Lurking in Your Ducts?

9/11/2019 (Permalink)

Inside of a Duct Partially Cleaned

Since the ventilation system is often the biggest culprit in poor indoor air quality, inspecting the duct work should be a high priority. In a lot of cases the HVAC system probably has been operating without much attention.  Dirty ducts can circulate odors and contaminants such as mold and irritating dust throughout your building or home.  By changing your filters frequently, you can help keep your home free of some pollutants.  It will help cut down on dust and pollen particles as well. SERVPRO of Hockessin / Elsmere is a NADCA (National Air Duct Cleaning Association) certified company.  We are able to inspect your HVAC system and duct work and make recommendations about the best way to clean it. We can help eliminate offensive odors and help reduce the potential for mold growth.  SERVPRO of Hockessin / Elsmere can be reached at 302 992-0104. 

Your Flood Damaged Home In Wilmington Can Be Restored By Our Experts

8/31/2019 (Permalink)

Flooding Laundry room When flood damage happens, contact SERVPRO of Hockessin / Elsmere at (302) 992-0104.

Sometimes The Best Outcome For Flood Damage In Wilmington Is Reconstruction

When intense storms bring flood damage to a home, a mere inch of groundwater brings devastation to both home and possessions. Water wicks quickly into sheetrock, and it buckles and warps quickly. When this happens, our practice is to remove the damaged building materials, and sometimes after extreme damage, the best outcome is prepping the property for reconstruction.

SERVPRO knows before any rebuilding or repairs from flood damage in a Wilmington home occur, the property must have the water extracted and thoroughly dried. Inspections for mold growth and odor control measures are vital as the rebuild of water loss areas cannot occur over mold or foul odors.

Why SERVPRO? We hold a residential and commercial contractor license, and we offer property owners the ability to utilize the services of a single company for both restoration and rebuilding. This takes the stress out of juggling multiple companies for cleanup and repair after a water loss. In preparation for rebuilding, we perform controlled demolition techniques and prepare the property with actions such as:

    •    Flood cuts to remove damaged sheetrock
    •    Removal of baseboards for cleaning and disinfection if unwarped
    •    Drilling weep holes in sheetrock for drainage as needed
    •    Cutting carpet and padding into strips for removal and disposal

Tracing paths of water migration and setting indoor humidity goals is an integral part of the drying process. Our technicians use measurements from unaffected areas of the residence or under fifty percent. We monitor the drying phase carefully and take measurements with our hygrometers to ensure the interior humidity levels are below optimum conditions for mold growth.

During the mitigation phase, we work closely with both the adjuster and the homeowner. We are careful to stay within the scope of coverage for both cleanup and reconstruction to ensure there are no surprise out-of-pocket expenses. Our experience is extensive having these General Contractor License, Residential Contractor License, and Commercial Contractor License. We always attempt to preserve and restore structural elements and contents rather than replace, keeping a keen eye out for our customers. When items have no restoration potential such as wet carpet and padding, we get approval from either the property owner or adjuster; we discard nothing without permission.

When flood damage happens, contact SERVPRO of Hockessin / Elsmere at (302) 992-0104. We have the resources and equipment to restore and rebuild your property to make the water loss “Like it never even happened.”

For more about Wilmington click here.

SERVPRO--The Tried and True Mold Remediator for Wilmington Properties

8/5/2019 (Permalink)

Why SERVPRO for Mold Remediation in Wilmington? Professionals Looking Out for You!

Why Wilmington Residents Trust SERVPRO to Perform Assessment and Remediation of Mold Damage

Residents of Wilmington choose us to assist them with mold remediation and assessment because they know we provide highly trained, certified technicians from the local area. Expenses from microbial growth issues can quickly spiral out of the homeowner's control with many services advocating for laboratory tests or other time-consuming procedures. Our well-earned reputation is based on trust in this community while our access to national-scale resources ensures that we can mobilize advanced remediation equipment to perform an efficient treatment from start to finish.

Mold Damage and Restore vs. Replace

The visible signs of mold damage in your Wilmington home are enough to justify bringing in a claim for the assessment and remediation of mold. Our technicians are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC,) a nationally recognized body for restoration services. We then expand that training for our technicians in the practical application to private residences and commercial properties. Usually, our focus is on reducing the expense of your claim by restoring rather than replacing possessions and conducting a time-efficient service.

Assessment and circumstances dictate the remediation process

The last thing you want as a homeowner is to spend significant time and effort on property damages. We arrive promptly to assess the extent of the damage. We may need to remove obstacles from the property to gain a more precise assessment. Possessions that show signs of mold infestation can be earmarked for external storage or cleaned onsite depending on what your SERVPRO technician believes to be the most effective solution. Valuable fabrics can be cleaned using Esporta washing machines to remove 99% of soilings before being returned to your home.

Moisture and Humidity are Friends of Mold Infestations

Removing mold colonies is an integral part of our job, but more important is to ensure that the mold does not return after our service is complete. Mold spores proliferate in warm, humid conditions. Our technicians can lower the relative humidity (RH) of the affected area as well as using thermal imaging cameras to find moisture pockets that could be the cause of microbial issues. By taking a dedicated approach to finding the source, SERVPRO reduces the likelihood of mold growth recurring and becoming a lasting problem.

When you notice mold in your home, you need to use a provider you can trust to remediate the issue. Contact SERVPRO of Hockessin / Elsmere at (302) 992-0104.

Wilmington mapped

No More Mistakes With Mold Damage Remediation in Wilmington

7/16/2019 (Permalink)

Mold can occur in the most unreachable places. Contact the mold remediation professionals at SERVPRO today for help.

Why SERVPRO Wilmington Provides Effective Professional Mold Damage Remediation

When you first notice signs of a mold infestation in Wilmington, chances are good some self-help might be your first choice. Unfortunately, mold often does not respond as expected to conventional cleaning methods because is it not typical household soiling. Introducing the moisture mold needs to grow during cleaning can make a mold problem even worse. Our mold remediation managers and technicians follow the Environmental Protection Agency (EPA) protocols, which is why we deliver successful outcomes.

Mold damage in your Wilmington home does not need to cause panic, even if you feel as though you tried everything and failed. When we follow the proper procedures, mold growth, and the damage it inflicts on structural components, abates. 

The SERVPRO mold remediation team locates, contains, and removes the active mold colonies. Containment methods include plastic barriers sealing off the work area and often a negative pressure air scrubbing system to force and capture contaminants through HEPA filters before venting to the outdoors. Our technicians wear personal protective gear to prevent tracking moldy residues into unaffected areas.

On solid surfaces, SERVPRO employees use mechanical means to remove the mold, including brushes and scrapers. Soda blasting is a gentle but effective way to rid some porous building materials of mold damage. We vacuum and wipe up debris in the workspace, bagging them for hazardous waste disposal following local regulations. The now-cleared area receives treatment with an EPA-registered antimicrobial agent. Coatings containing fungicides can prepare affected surfaces for further restoration efforts while at the same time inhibiting mold regrowth. 

We follow up by recommending you eliminate the source of moisture that fueled the microbial growth initially and helping with repairs. Mold spores are always in the environment, both indoors and out. They cause little harm when dry, but if water is available for as few as 24 to 48 hours, the moisture can cause spores to begin multiplying, damaging organic surfaces in your home and creating an airborne irritant to susceptible individuals allergic to mold or its toxins. 

SERVPRO of Hockessin / Elsmere is ready to help abate active mold infestations and address the moisture sources that caused them. Call (302) 992-0104 to schedule a remediation assessment.

Contractor Licenses:

General: 1992104829

Residential: 1992104829

Commercial: 1992104829

Click here to see more about Wilmington. 

SERVPRO means Service

12/27/2018 (Permalink)

SERVPRO is here to help you.

SERVPRO of Hockessin represents service at a professional level. SERVPRO knows what is to be expected when you have a disaster. Remember that a disaster is relative of what your definition of a disaster is. We may categorize a disaster on a scale of between one and ten. Number one would be based on a lower type of disaster. The owner may look at the same issue and believe it to be a different number of how we would identify it. Everything is relative but the point is we will handle the situation regardless of how they are perceived. This is what our company and SERVPRO is all about, to service to the customer in a professional and truthful way. SERVPRO of Hockessin / Elsmere is here to help.

State of Art Washing Machine

12/3/2018 (Permalink)

This is a picture of behind the machine with the products going into it.

SERVPRO of Hockessin / Elsmere has a commercial Esporta Washing Machine on our premises. This machine is located in its own area of our shop. The machine we have comes to us from Canada. This industrial washing machine has four chambers and is bolted to the floor. The Esporta wash system is a powerful, industry changing technological leap forward. The state-of-the-art machine has an iPad attached to it that gets the data entered into it that generates reports. This is extremely helpful when organizing full home cleanings. Esporta has documented 3rd party laboratory validation demonstrating the system consistently delivers 90% of soft contents back to “food grade clean”. Traditional washing technology recovers less than 40%. When we run the machine, we have had customers and neighbors’ comment on the pleasant aroma it puts out.

Training

11/1/2018 (Permalink)

Here is a technician in Personal Protective Equipment in a Confined Space.

SERVPRO of Hockessin / Elsmere considers training to be an integral part of our routine and everyday life.  When an employee is hired here we not only perform background checks but we go through intense training.  Each employee has been trained on Bloodborne Pathogens, Respiratory Protection, Hazard Communication, Personal Protective Equipment, Fall Protection Awareness, Lock Out/Tag Out Awareness, Confined Space Awareness, and additional training too. Lead Restoration and in-house SERVPRO training is taught to each and every employee as well.  SERVPRO of Hockessin /Elsmere considers safety as a top priority.  We apply our training to everyday tasks. Whether we doing a routine duct cleaning to a sewage loss, we always practice safety. Often some jobs are more difficult than others, yet we strive to maintain the highest level of professionalism.

SERVPRO of Hockessin/Elsmere has Trained Staff

10/1/2018 (Permalink)

Did you know our staff is highly trained in property damage restoration? From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our technicians’ study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Following are some Certifications that our employees hold:

  • Fire & Smoke Restoration
  • Odor Control
  • Applied Microbial Remediation
  • Health & Safety
  • Applied Structural Drying
  • Water Damage Restoration
  • Journeyman Fire & Smoke Restorer
  • Upholstery & Fabric Cleaning
  • Commercial Drying Specialist
  • Bio-Recovery Technician
  • NADCA – National Air Duct Cleaning Association
  • Lead Training
  • Amdecon CTS Decon Specialist

Being Prepared for Hurricanes

9/11/2018 (Permalink)

September is National Preparedness Month

Hurricane Readiness

There are many resources on the internet that surround facts, ideas and opinions on information that can help you be prepared during a storm or emergency situation. September is awareness month. Whether or not you live in a projected path of a hurricane or storm should have no bearing on you being prepared. Storms can easily shift or someone you care for can be impacted. There is a lot of information available to you on the web. Here are some links you can search for help.:

https://en.wikipedia.org/wiki/Hurricane_preparedness

https://www.nhc.noaa.gov/

https://www.weather.gov/wrn/hurricane-preparedness

https://www.ready.gov/hurricanes

https://www.redcross.org/get-help/how-to-prepare-for-emergencies/types-of-emergencies/hurricane.html

https://www.fema.gov/disaster/4339/hurricane-preparedness

SERVPRO of Hockessin / Elsmere is Top in Industry.

9/11/2018 (Permalink)

SERVPRO of Hockessin / Elsmere is a company that has served the local community since 1990. We support our brand and neighboring franchises. SERVPRO of Hockessin / Elsmere is considered first responders to emergency situations. We care about our customers and try to educate those in need. SERVPRO has a lot of trade partners and support to work with. There is a huge support network of neighboring franchises that can offer help and assistance. We volunteer as much as possible in our community to help, aid and support associations or groups. The technicians and management staff participate in on going continuing education to stay up to date with the latest techniques. We consider our team the best in the area. If there is ever a time in need consider calling SERVPRO of Hockessin / Elsmere at 302 992 0104.