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Fire & Water - Cleanup & Restoration

Archived Water Damage Blog Posts

What Can I Do to Prevent HVAC Water Damage in My Home?

6/4/2020 (Permalink)

water damage in home SERVPRO can mitigate your Wilmington home water damages. We use the most updated equipment out there.

SERVPRO Professionals Mitigate HVAC System-Related Water Damage in Wilmington Residences

Water damage claims over the last five years have averaged almost $8,000 and are the second most common form of property damage, based on Insurance Information Institute data. Wilmington homeowners can identify and rectify water damage quickly in many cases. However, some incidents, especially relating to areas of the home that require professional servicing like HVAC systems, need a licensed team to handle the cleanup.

SERVPRO is a team you can count on for HVAC water damage cleanup in Wilmington at any time of the day or night, including weekends and holidays. If areas of your home require further restoration after cleanup, your local SERVPRO is licensed to render general and residential contracting services (license #1992104829).

How to SERVPRO Tools Remove Home Water Damage?

  • Extraction equipment is more efficient than drying alone. Extracting water with specialized tools is as much as 500 times more effective than relying solely on structural drying for water damage mitigation.
  • Calculated placement of air movers and dehumidifiers prevents secondary damages. SERVPRO techs are trained to do the following in a water damage situation:
    • Carefully measure the moisture content of affected surfaces
    • Extract moisture without
    • Calculate placement for air movement and dehumidification equipment
  • EPA-registered antimicrobials eliminate mold risk. Sanitation is another critical element of water damage mitigation that removes mold and mildew risk while rectifying odors. A multitude of sanitation and deodorization methods are available, including sprays, fogging, manual cleaning, and injection systems for carpeting.

Tips for Changing Your HVAC Filters

  • How does changing the filter prevent water damage? Regular filter changes are not only beneficial for your indoor air quality. This routine maintenance task can also prevent your air conditioning from overworking to maintain comfortable temperatures in your home. An overworked air conditioning system can freeze and then defrost moisture on the evaporator coils, which can create water damage in your Wilmington home’s HVAC system.
  • How often should you change your filter? This can vary based on the type of filter you use and what is needed for your specific HVAC system. Typical replacement intervals for filters are monthly and semi-annually.
    Another factor that affects how often you need to replace your filter is how frequently you use your HVAC system. Prevent HVAC issues by checking on your filter regularly before replacing it.
  • What type of filter should you use? High-efficiency particulate air (HEPA) filters set the standard for high indoor air quality. Check the manual for your system to determine the specific type of filter you need. Depending on the filter’s placement, a professional may need to change the filter for you. Call a trusted contractor for filter changes if it is located in your furnace or air handler.

Maintenance Tasks for Your Condensation Drain Line

The condensation drain line is another area where water damage can develop. Here is what you can do to lower the risk of this happening:

  • Check the line opening while your AC is running to ensure that water is flowing to the drain. The level of flow is contingent on the humidity levels in your home.
  • Is the pipe appropriately oriented? A drain line that is out of alignment can cause water damage because of this.
  • Are both the drain line and the emergency drain line adequately connected and installed? Mechanical failures can stem from even small deviations from manufacturer instructions. Double-check the drain lines to ensure nothing is out of place or damaged.
  • Clear out the AC drainage holes regularly. This can be done with something as simple as a paperclip. Poke the drainage hole at the cabinet’s base, typically located underneath the evaporator fins. Clearing out these drainage holes prevents water from accumulating and potentially damaging your system.
  • Flush out the drain line once or twice a year with an algaecide, which inhibits both algae and mold growth in your HVAC system. Commercial solutions and bleach are both useful for this purpose.

SERVPRO Restores Your HVAC System

SERVPRO technicians can handle a variety of cleanup and restoration tasks for your HVAC system and surrounding structural materials, including:

  • Partial disassembly of sheet metal vents for thorough disinfection with EPA-registered antimicrobials.
  • Coated fiberboard and flex duct vents may require removal after water damage exposure and are typically more cost-effective to replace than repair.
  • The insulation lining your vents can also be examined and replaced.

SERVPRO of Hockessin / Elsmere is only a phone call away from rendering mitigation services that are Faster to Any Size Disaster. Call (302) 992-0104 for professional cleanup that comes when you need it.

Can Water Damage Hurt My Tile Floors in my Wilmington home?

5/22/2020 (Permalink)

wellington boots on flooded floor For assistance dealing with water, fire, or flood damage, contact SERVPRO of Hockessin / Elsmere.

Yes, Water Can Harm All Types of Flooring in Wilmington

Usually, after a leak in a kitchen or bathroom, homeowners are concerned with soaked carpeting or warped hardwood floors, but water can cause damage to tile and laminate too. If there are any cracks or imperfections in the flooring, water can seep through and cause damage to both the outer layer of flooring and the subflooring underneath.

How Do You Stop Water from Doing More Damage?

SERVPRO Restoration Specialists Work Quickly to Mitigate Secondary Damage
With most water damage cases in Wilmington, time is of the essence. The longer excess moisture sits on your floors, the more damage may incur. Sometimes, you may not know that moisture got under your flooring until you see or feel movement, or worse yet until you notice a smell caused by mold colonies. Having professionals come and scope damage right after the leak is the best way to stop any long-term damage before it starts.

What Are Some Things SERVPRO Technicians Do to Avoid Ripping Our Flooring?

    •    Thoroughly remove water with extraction equipment and dry the room with air movers and dehumidifiers.
    •    Use injectidry drying equipment to direct air under flooring.  
    •    Reach and dry flooring from crawl spaces or basement underneath.
    •    Testing that floors are adequately dried through using moisture meters.

The goal is to restore your flooring over requiring a costly replacement. Our knowledge, coupled with our specialty equipment and skills, provides superior restoration services. Our IICRC (Institute of Inspection Clean and Restoration Certification) specialists work with you to use the best strategies for your damage situation. Our goal is to make it, “Like it never even happened.”

For assistance dealing with water, fire, or flood damage, contact SERVPRO of Hockessin / Elsmere (General Contractor #1992104829) at (302) 992-0104.

For more about Wilmington click here.

What is the Best Way to Dry Water Damaged Basements in Wilmington?

4/14/2020 (Permalink)

SERVPRO tech standing in front of open SERVPRO van. Van is loaded with SERVPRO restoration equipment We are equipped and always on call for your restoration needs. Call us today!

Water Damage in Wilmington Home Office Needs Fast Help 

Most basements get used as a catch-all for storage or a spare room. In the present, many homeowners use their basements as a home office, as so many work opportunities are available for home-based workers. When water damage happens, it can make it tough for someone to work from home.  

Even with significant waterproofing efforts, water damage still can occur in Wilmington basements from unforeseen situations such as pipe breaks, a hot water tank fails and flash flooding. When a homeowner with a home-based business had a pipe break in their finished basement, they needed water cleanup and restoration services, to cause as little downtime as possible.  

Move Out of Important Items

There was not a significant amount of water on the slab floor, but the homeowner could not use the home office during mitigation. SERVPRO techs moved out computer equipment, a desk and a filing cabinet needed to keep working in another area of the home, which also opened up the floor space for easier extraction of the water. 

Water Removal 

Along with water extraction, the techs cut away the sheetrock around the walls that wicked water to open up the area between the framing and the cinderblock walls for drying. Using portable pumps with squeegee attachments ensured that as much moisture as possible was raised to the surface and picked up. Any water left within the concrete substrate can get prompted to rise from the high-velocity airflow delivered by the centrifugal air movers.  

Full Restoration Services

After completing the extraction and drying efforts, the techs offer any rebuilding or repairs necessary and through their general contractor license #1992104829. They have the experience and skill to do any rebuilding needed to bring the home to its preloss condition. 

SERVPRO of Hockessin / Elsmere at (302) 992-0104 has certified techs available 24/7 for water damage cleanup and restoration in local properties to make the water loss, "Like it never even happened." 

More about Wilmington.

We Act Fast In Wilmington After A Water Loss

4/8/2020 (Permalink)

Our advanced drying equipment working to dry the carpet in this room We have the advanced drying equipment necessary to dry out the floors, and carpeting in your home after a pipe breaks.

Who Cleans Up the Water After a Pipe Breaks in My House?

Get the Help You Need from SERVPRO’s Highly Qualified Wilmington Residential Water Damage Restoration Team 

The media covers storm-based water and flood damage relentlessly, but the reality is that most water losses result from aging or broken plumbing, accidental overflows, and appliance malfunctions. When the crisis is confined to your home rather than involving your community or region, you might wonder, is there any company willing to help with a one-household water emergency?

Is It Safe to Let Water Drain and Dry Out on Its Own?

Finding reliable, professional water cleanup in Wilmington is critical to protecting your home’s structure and your furnishings, household goods, and personal possessions. Even the clean water from a supply pipe is incredibly corrosive, powerful enough to cause the following issues, among others, if not removed from your dwelling fast:

  • Deterioration and crumbling of drywall
  • Warping of wood framing
  • Rusting of metal supports and fasteners
  • Saturation and weakening of subfloors
  • Cupping, crowning, and buckling of hardwood floors
  • Bulging and breakdown of ceiling tiles
  • Blistering of paint and peeling of wallpaper

What Happens If I Wait A Few Days Before Dealing with Water Cleanup?

Understandably, you might want to take your time when responding to the effects of a water loss. For many other home safety and maintenance issues, common sense dictates that a homeowner investigates options and calls several experts for recommendations and bids. Unfortunately, after a residential water event, pausing even a few hours can result in permanent and irreparable damage.

What Are the Timeframes for Water Damage?

  • Minutes to Hours:

Water spreads far from the source, soaking contents and structural components. Painted and finished furniture stain carpets and other floor coverings. Some items like books, pictures, documents, and electronics sustain immediate damage and must be assessed for restoration quickly to prevent ruin.

  • Hours to a Day:

Drywall and lath and plaster begin to swell and break up. Wooden furniture warps and upholstery stretches and seams split as padding absorbs moisture. Metal items tarnish and rust. Some molds begin growing in as few as 24 hours.

  • Two Days to a Week:

Doors and windows distort, becoming less plumb and failing to open and shut properly, creating security issues. Hardwood warps and newer laminate flooring experiences delamination, separating into layers and requiring removal and replacement. Wet carpeting provides the perfect environment for molds and mildews, which also proliferate on all organic surfaces and in building cavities. 

  • Beyond a Week:

Microbial growth continues, causing significant biohazard concerns for the health and welfare of occupants. The structural integrity of your home becomes more compromised day by day. Water cleanup delayed this long becomes more expensive, and you also run the risk of losing much of your furniture, clothing, window coverings, household items, and a broad range of personal items.

How Does a Professional Water Cleanup Company Respond if I Ask for Help?

SERVPRO knows that water emergencies do not occur only during regular business hours. We maintain our answering system 24/7 so you can expect an assessment during the critical first hours after the plumbing or appliance fail. Our managers and technicians master comprehensive training from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), preparing our team to use restoration industry best practices throughout your project. You can expect the following services:

  • Expert Assessment of Your Scenario

Why do we take the time to investigate? 

Every home is different, and we must locate utilities, debris, confined spaces, and potential contamination to design a restoration plan that meets all your needs for water cleanup and structural drying.

  • Scene Securing and Emergency Services

What does our crew do first? 

  • Immediately after our crew chief gives the go-ahead, our technicians address:
    • Slip, trip, and fall potential
    • Barricading obvious hazards
    • Electrical and other utility shut-offs for safety
    • Commencement of pumping in water deeper than two inches
    • Truck-mounted extraction of standing water
  • Moisture Detection, Metering, and Thermal Imaging

Why do we check for hidden water and moisture migration? 

If our technicians do not find and eliminate all trapped and pooled water, the liquids continue to break down building materials and create conditions conducive to mold growth. The data we record also give our Applied Structural Drying (ASD) technicians the information needed when determining drying goals and equipment placement.

  • Application of the Principles of Psychrometry

Why Can’t We Just Let Our Homes Dry Out Naturally After Water Removal? 

We all observe drying activity every day. Our hair dries after a shower and dishes dry on a rack. Plants wilt and die if the soil around their roots dries out. Is it vital to pay for structural drying?

Psychrometry is the science of drying. SERVPRO employees know how air, water, and temperature interact to evaporate moisture absorbed by permeable building materials. We manipulate these variables to encourage appropriate drying rates, assisted by dehumidifying equipment. 

  • Some things to note:

How do we determine the “normal” moisture content we strive to replicate as we dry structures? 

We test similar materials in an unaffected space of your home or another comparable structure.

Can materials be dried too quickly?

Wood floors are an example of a structural component we must monitor continuously so that drying is steady and even, to avoid distortion, cracking, or shrinkage.

Our mission at SERVPRO of Hockessin / Elsmere is to help the residents of our community to recover rapidly and completely from water damage of any intensity. Call (302) 992-0104 to schedule a speedy assessment and plan for a successful outcome.

See more about Wilmington.

Water Cleanup In Your Wilmington Kitchen

2/29/2020 (Permalink)

water damaged home We’re Faster to Any Size Disaster!

Slow Leak Gets Fast Water Cleanup in Wilmington Kitchen

When a supply line breaks or an appliance such as a washing machine malfunctions, a large amount of water damage has the potential to occur, slow leaks can be even worse. They slowly soften and ruin sheetrock, encourage mold growth, and can be the root cause of more expensive repairs for homeowners.

A slow leak in a Wilmington Kitchen created the need for water cleanup when the supply line to the kitchen sink gave way. The homeowner shut off the water to the home at the main and called SERVPRO.

Scoping Yields Answers to Water Loss
The techs used their moisture detection equipment to determine the areas of excessive moisture and found around the supply line leaked for an extended period. Much of the sheetrock at the back of the cabinet showed signs of softening and too much absorption of water.

Removal of Damaged Sheetrock
As building materials with that much exposure to water have zero restoration potential, the technicians cleanly cut it away to remove the damaged areas and stop any further wicking of water.

Challenging Extraction Needs
Little standing water remained in the kitchen, but SERVPRO technicians used their portable extractors to lift away as much residual moisture as possible from the interior of the kitchen cabinet and under it by removing the toe kick.

Drying the Kitchen
Air movers deliver high-velocity airflow into the wet areas, and the force causes embedded moisture to rise. The dehumidification equipment captures the water vapor and ports it away. This cycle creates expedited drying and is especially useful in closed in areas, such as within cabinets.

Repairing the Water Loss
Returning the kitchen to its preloss condition involves making the necessary repairs to the sheetrock and replacing the toe kick under the cabinet after the repairs to the supply line completed by the plumber hired by the homeowner. SERVPRO has a general contractor license #1992104829, and this allows the techs to go straight into the final repairs after the water mitigation efforts conclude.

SERVPRO of Hockessin / Elsmere at (302) 992-0104 has certified professional technicians ready to come to your home for water cleanup and restoration services 24/7. With their experience and advanced equipment, they make the water loss, “Like it never even happened.”

For more about Wilmington click here.

We Are Available 24/7 For Your Wilmington Water Damage Restoration

1/7/2020 (Permalink)

A wet carpet in a closet needing our restoration The carpet in this home was soaked and needed our services right away. We responded as soon as possible to prevent further damage.

Professional Water Extraction in a Wilmington Laundry Room

Whether it is from loose sealants, foundation damage, or other factors, garage flooding can be very damaging to the home. Without rapid mitigation techniques, this damage can put homeowners and their assets at risk of mold, warping, and other damage that can compromise their safety and living standards. However, there are professionals available to help.

If your Wilmington home requires water extraction, certified SERVPRO professionals are available 24 hours a day, seven days a week, 365 days a year, for cleanup. Not only is your local SERVPRO dedicated to serving the community with disaster mitigation techniques that are second to none, but they also offer residential, commercial, and general contracting services (license #1992104829) to aid homeowners in restoring their home to a preloss condition.

Handling Washing Machine Leaks

  • Shut off the water. To prevent further water damage, empty your washer and shut off the water supply connected to the machine.
  • Inspect the machine. Washers can have leaks from various sources, with some of the most common being the water supply hoses in the back of the unit, internal hoses, and the pump. Check hoses carefully for mineral deposits and rust that can indicate a leak.
  • Replace components. Your local hardware store is likely to have compatible replacement parts for many components of a washing machine, including hoses. Consider braided cables, which are designed to be more resistant to leaking. Replace hose washers and other hardware that connects your appliance to the water supply. For pump replacements, use a car jack or 2x4s to angle the machine and prevent tipping during repairs. If the belt is burnt or worn down to its threads, replace it as well.

How SERVPRO Restores Structures

When water-related disasters strike in your home, SERVPRO technicians can use their knowledge and skills to restore your laundry room. This crew has a variety of water extraction tools available, ranging from suction pads and rovers to pull moisture out of carpet and pad to extraction wands that are designed to pull water out of nooks and crannies. The extraction process is thorough to ensure that drying with air movers and dehumidifiers can succeed.

SERVPRO of Hockessin / Elsmere can ensure that your home looks, "Like it never even happened." After disaster strikes, you can call (302) 992-0104 for a cleanup that can begin within hours.

See more about Wilmington.

How Water Damage Affects Structural Materials in Your Wilmington Home

9/5/2019 (Permalink)

Work crew in front of SERVPRO truck Our team has the experience, expertise, and equipment to handle all of your water loss emergencies.

Precautions When Handling Materials after Water Damage Affects Your Wilmington Home

Spills and other water intrusion incidents can happen at any time. The general rule after such occurrence is to initiate mitigation steps as soon as possible to prevent further deterioration of materials and microbial growth. Safety is also an essential consideration to ensure injuries, or unnecessary damages do not occur in the process of restoring your Wilmington home to its preloss state.

Noting where the intrusion that causes water damage in your Wilmington home starts is crucial. If the water enters from above, such as when a torn roof allows rain into the structure or when an elevated supply pipe bursts, you can expect water in the ceiling and other cavities.  Such water causes the ceiling to sag and if not dealt with properly, can leave a hole in the ceiling panels. A straightforward solution our SERVPRO technicians use is drilling weep holes. We usually start with a first hole as close as possible to the joist then drill others towards the unsupported center of the panel. We drill one hole at a time, letting the water flow out through gravity and only drill another after the first one stops leaking.

As materials absorb water, it affects their structure. Materials such as particleboard might lose their natural strength, making it impossible to support the weight of people or machines. A machine or the person handling water removal might go right through the material if they rest their weight on it. SERVPRO technicians check the level of moisture absorbed into particleboard subflooring using moisture sensors and estimate its level of stability before placing heavy equipment on it.

Given enough dwell time, water can damage almost any material. Rust can eat away sturdy materials like metal while warping, buckling, and other physical distortions affect wood. Therefore, leaving any traces of water within the structure can have dire implications. Our SERVPRO technicians check for wetness in concealed sections using FLIR thermal cameras. We can also use moisture sensors with probes to confirm that materials dry correctly protecting your home from the effects of long-term water exposure.

SERVPRO of Hockessin / Elsmere can help run the restoration process fast and safely. You can reach us at (302) 992-0104 any time. We're Faster To Any Size Disaster.

More about Wilmington.

Water Damage from Sprinklers in Yards

8/14/2019 (Permalink)

Broken Sprinkler Head Causing Water Damage

Outdoor Sprinkler Systems and Water Damage

Most people think of water damage coming from storms or flood or broken pipes and toilets, but if you have an automatic outdoor garden and yard sprinkler system that you hardly ever think about, it’s time to think about them once more! You should check your outdoor sprinkler system at least once per year.

Underground leaks due to broken equipment allows water to leak out of the system. Excessive watering could lead to runoff, which could come back to you dwelling and cause underground and structural damage.

You should check your sprinkler heads, main & lateral lines and valve box on a regular basis. Misaligned and tilted heads as well as blocked heads can cause underground water issues.

Checking these simple equipment issues can help with any future damages to your structure and personal property.

If you have an issue and water gets into your home, SERVPRO of Hockessin/Elsmere is here to help. 302 992 0104

Teamwork Benefits Customer Service

8/14/2019 (Permalink)

Embracing Team Spirit, Benefits Customer Service!

Working at SERVPRO of Hockessin / Elsmere can mean long hours for our technicians.  Although it can be sometimes be difficult on the technicians and their families, it is a path we / they have chosen.  The grueling hours of working and getting home later can often be a challenge.  The reward is knowing we have helped people in need.  Coming to the aid of those with tragedy’s in their home, whether it be a water event, fire event, bio-hazard or many other numerous issues or circumstances, and focusing on executing the job with brilliance.  We are professional and confident. The team spirit and bonding are unique amongst us.  Helping get your home back “Like it never even happened."  SERVPRO of Hockessin / Elsmere is here to help at 302 992 – 0104. 

We Act Fast To Limit More Damage To Your Wilmington Home

7/26/2019 (Permalink)

We handle pack outs when water damage causes large amounts of furniture and items in the home to be unsalvaged.

How Fast Water Removal Lessens Damage in Wilmington Homes

Whether it is a little or a lot, water damage leaves its mark in a structure. The most common areas requiring water cleanup in a home are the kitchen and bathroom. However, anywhere there are plumbing pipes or appliances connected to supply lines, the potential for a water spill exists.

When SERVPRO works on water removal in a Wilmington property, we spend extra time on the water extraction phase. The reason for this is because the more passes we do with our equipment reduces the amount of time needed to dry the property.

Our professional-grade water extraction equipment gives SERVPRO the edge among restoration services. We standardly use many of the following:
Portable pumps for quick, mobile extraction
Submersible pumps for situations when water is more than two inches deep
Weighted extractors for pushing water out of carpet and padding
Rovers are ride-on units that extract water using the weight of the technician

Different factors denote the restorability element of items affected in water damage. If more than 48-hours has passed since carpeting and other porous household items became exposed to water without mitigation, it requires treatment as a category three biohazard and increases the potential having to replace things and thereby incurring additional costs. That is why the faster homeowners call and get extraction efforts underway, the chances for saving both furnishings and possessions from being counted as a water loss increase.

If our technicians do any controlled demolition during mitigation, such as flood cuts for ruined sheetrock or weep holes drilled in ceilings or walls, our SERVPRO carries a General Contractor License #1992104829 and we have the skills to not only perform the needed restoration service but also offer homeowners reconstruction for their homes as is necessary to return it to its preloss condition.

When you need water removal, contact SERVPRO of Hockessin / Elsmere at (302) 992-0104. Our certified technicians are available 24/7 to restore your property and make your water loss "Like it never even happened."

See more about Wilmington

Proper Products in Water Damage

6/13/2019 (Permalink)

A peek of some of our products

SERVPRO of Hockessin / Elsmere has trained, professionals in different aspects of our services. Water damage remediation is one of our specialties.  We have quite an array of products that we use in our water restoration.  One of our favorite products is bio-based. Here are some reasons why: Bio-based testing is used to confirm whether products sold as "botanical" contain synthetic compounds (derived from petroleum) that are not specified on the label. All living things contain carbon, which can be dated to identify the age of the ingredient and if it is from petroleum or plant sources.  The term "old" carbon is from petroleum while "young" carbon is plant based. This product we use is tested at 100% bio-based.  That is simply wonderful that SERVPRO of Hockessin / Elsmere is able to use an authentic Botanical product.   


1/28/2019 (Permalink)

Results were perfect.

Efflorescence, something that many of us come across but may not be sure of what it is. It’s a crystalline deposit of salts than can be seen on floors, or walls or other surfaces made of concrete or stucco, or brick and stone. This is commonly found in basements, but can be seen in other areas as well. Here is a recent example that SERVPRO of Hockessin / Elsmere, Delaware found on an outdoor water wall where the salt and water found in the grout and cinderblocks behind the glass tiles created the efflorescence found in picture.

The way SERVPRO of Hockessin / Elsmere handled this was to use a dry brush and a diluted solution of muriatic acid as to not damage the glass tiles. The homeowner was made aware that this will be an on-going solution, but not a cure. Very happy homeowners!

Disasters Happen

10/20/2018 (Permalink)

First Aid Supplies

Disasters Happen, Prepare Now

Consider creating an emergency plan that includes getting emergency alerts through your cell phone or home phone. Make plans for shelter, evacuation and communication methods with the family. Have someone in your family learn some life saving skills. CPR would be an example of that.  Know how to turn of the utilities in your home. Make sure your insurance coverage is sufficient and to date.

It is important to take the time for both your family and/or your business and create a short-term plan to deal with the possible unexpected. You will be able to respond better and quicker if you have a plan in place. Having key information at your fingertips after an emergency is an easier path to recovery quicker and with less stress.

Review your Insurance Policy

10/1/2018 (Permalink)

Review your Insurance Policy

When one thinks of a water damage incident they may not think of it in a context of their own home, if they even think about it at all. SERVPRO of Hockessin / Elsmere sees water damages happen every day and at different times of the day. Reviewing or speaking with your homeowner’s insurance company or agent can be helpful. An extension of that would be to read your policy in detail and ask your agent to go over or explain some of its content. Sewer back up if an often over looked item in policies. If you are a renter and not a homeowner you should still have a contents insurance policy. Learn where the water shut off valve is in your home. Knowing where that is can be helpful in the event of an emergency.  

Did You Know There are 3 Water Category's When it Comes to Restoration?

8/14/2018 (Permalink)

Manuals and Study Guides

IICRC S500 Standard Reference Guide for Professional Water Damage defines 3 categories of water. Category refers to the type of water affecting the structure.

A Category I loss is where water originates from a sanitary water source and does not pose substantial risk from dermal, ingestion or inhalation exposure. An example would be a water cooler.

A Category II loss is when water contains a significant contamination and has the potential to cause discomfort or sickness if contacted or consumed/ingested by humans. Category II water can contain potentially unsafe levels of microorganisms or nutrients for microorganisms. Some examples of a Category II Water are: Discharge from dishwashers, overflow from washing machines, overflow from toilet bowls.

Category III water is grossly contaminated and can contain pathogenic, toxigenic or other harmful agents and can cause significant adverse reactions to humans if contacted or consumed. Examples of Category III Water are: Sewage, Flood water, hurricanes etc.

Have water damage?

SERVPRO Hockessin/Elsmere has the training and equipment to help make it “Like it never even happened.” Call us today at (302) 992-0104.

Water Heater Leak

8/14/2018 (Permalink)

Hot Water Heater Gives Way

This business had what they thought was a small water heater leak. An employee noticed a small leak on a Friday evening in the basement of a restaurant. The employee did not want to bother the owner as it was late and they thought it was just a tiny drip.  The employee put a few towels around the area and left a note for the manager on Monday.  The water heater's drip got more intense over the weekend. The water heater eventually gave way and water poured into the area all weekend long.  SERVPRO of Hockessin/Elsmere was able to help this customer overcome this issue.  We were able to pump out the water and treat the affected area.  Since the area was in the basement running our equipment was not a nuisance to the establishment.

Flooded Commercial Property

6/13/2018 (Permalink)

Flooding on the Floor

SERVPRO of Hockessin worked on a water damage that suffered a large amount of water. The water ran throughout the night.  A water main burst in the bathroom area and saturated the second floor of the building. The water also ran down through the ceilings and pipe chases to the first floor as well.  The property owner was away and an on-call maintenance person called us in to help the with the clean up.  We were able to come in and help them get back to business in four days! The main areas dried quickly due to the tiled areas.  The pipe chases were easily dried too due to our specialty equipment.  The wall cavities were dried out rather quickly too.  When the owner returned he was amazed at what the place looked like.

Preparing for Spring!

3/1/2018 (Permalink)

Spring is on it's way! As the weather warms up and the seasons change, we should prepare for the spring time as best we can. Here are some tips on how to get your home ready for this spring season!

Check/Service your Lawn Care Equipment. Cleaning up your lawn mower and changing the oil helps you to start fresh once its time to put it to use again.

Clean Patio Furniture. Dust off your outdoor tables and wash your patio cushions. You are going to want them ready for relaxing once the weather is nice!

Clear Your Gutters. After the fall season and then the wintery weather, your gutters probably could use a little attention. Clear out anything in your gutters to prevent mold or weeds growing up there.

Change Filters. HVAC filters should be checked/changed seasonally in order to ensure proper air quality in your home.

Make A Flood Plan

1/3/2018 (Permalink)

Household Flooding

It is important to know what you and your family's plan will be in the case of a flood or any other emergency. Familiarizing yourself with your local emergency contacts and community emergency plans may not feel like a pressing matter, but in the case of a flood/emergency it is valuable knowledge. It is important that all family members are aware of their address, family phone numbers, important medical information, and even email addresses. Other important information to remind family members of includes:

  • Emergency hotlines
  • School/work phone numbers & addresses
  • Childcare phone numbers & addresses
  • Personal emergency contacts & addresses
  • Indoor meeting places
  • Neighborhood meeting places
  • Out-of-Neighborhood meeting places

It is also important to have easy access to contact information of:

  • Police
  • Fire
  • Poison Control
  • Doctor
  • Pediatrician
  • Medical Insurance
  • Policy #
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Conference Room Damage

11/28/2017 (Permalink)

Conference room.

This photo shows a large conference room located in a high rise building that has been flooded due to a large pipe line that burst. Unfortunately there were many rooms that looked like this one. This large building was affected on multiple floors and there were many offices that were scared their businesses would be greatly affected by the water damage. Luckily, our technicians were on the scene early that morning, once the call came in. They met with all the office managers and all those who had important belongings in the office building to assure them they would be taken care of. Once all those in the building were put at ease, SERVPRO started the restoration and cleanup process. We were proud to have helped so many different businesses get through such a stressful time.

Preventing a Future Water Damage

10/20/2017 (Permalink)

Whether battling the cold and wet weather, or you are making sure your plumbing is secure, preventative actions should be taken against water damages to your home. 

To protect your home from the outside elements you can:

  • Make sure your home does not have peeling paint around windows or doors, in which water can easily damage the homes structure.
  • Look for leaks around chimneys and plumbing and attic vents
  • Make sure your air conditioner drains correctly, at a slope, away from outlets.

To prevent water damage that would originate from your plumbing and pipes:

  • Wrap outside faucets
  • Caulk pipes where they meet your home
  • Disconnect garden hoses
  • Drain in-ground sprinkler systems
  • If your leaving your home for an extended period of time, turn off and drain your water system.

Classroom Water Damage

10/20/2017 (Permalink)

This picture shows a school that sustained water damage from a sprinkler system in a classroom.  Notice the fans that are warped. The ceiling tiles were holding water and before we removed them from the ceiling you could see them sagging from the weight of the water.  We removed the ceiling tiles before they fell created  an unsafe environment within the school.  Once the tiles were removed we treated the cavity with an anti-microbial treatment and dried the structure itself with a handful of our fans as well as cleaned the ceiling properly.  We completed this classroom to dry standards in three days and the school was very pleased with SERVPRO. They were able to adjust for the three days that we were in the building so that no class room time was interrupted. 

Water Damage Tips

10/13/2017 (Permalink)

Water Line in a Customer's Home

  • Shut off the source of water, or call those who have the authority to stop the water source

  • Make sure you are safe from electrical shock before turning off circuit breakers for the parts of the building that have been affected by the water damage

  • Hang drapes with coat hangers to keep them from in contact with wet floors and carpets
  • Remove wet furniture to prevent further damage and uneven drying as long as the furniture has not been contaminated
  • If sewage is involved in your water damage, the water is contaminated and you must avoid contact with the water as well as items contaminated by the water

  • Wash your hands after handling any water damage or items that have been in contact with the water damage 

Extreme Flooding

10/12/2017 (Permalink)

Basement Flood

Extra precaution should be taken when walking into a flooded area. Everyone on the flood scene should dress protectively when entering an area to lower the risk of injuring yourself on something that is not visible in the water.  Any food that has come in contact with flood waters or areas that may have been contaminated must be thrown out. Even if the food items are properly sealed or canned, it is still a possibility that they could be contaminated or contaminating other items if kept. If furniture is lightly damaged and can be restored, prop cushions and any other items that can me dried up for air circulation and keep drapes above water level to hang dry. Wipe dirt from surfaces before doing your primary cleaning unless SERVPRO has arrived on the scene. 

Irma Rescues

10/12/2017 (Permalink)

Playing & Bathing Hurricane Irma Rescues

Hurricane Irma hit Florida hard and many communities were impacted in the area. Not only are hundreds of families suffering from the harsh effects of Hurricane Irma, but so are many of the animals and pets of those families in Florida. Recently, SERVPRO of Hockessin/Elsmere went to the local SPCA and volunteered in the best way we could. Many dogs and cats were rescued from Hurricane Irma and flown from Florida to Delaware and brought to various SPCA locations. We helped bathe many of the dogs rescued from Hurricane Irma and got them ready for adoption. Being in the Cleanup industry, we did what we do best and cleaned up plenty of our furry friends as a way of giving back and contributing to the restoration of Florida.