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Fire & Water - Cleanup & Restoration

Archived Commercial Blog Posts

Why Calling SERVPRO is the Best Decision for Dealing With Mold Damage Situations in Wilmington

12/15/2019 (Permalink)

mold damages bathroom Regardless whether a mold infestation happens in a home or a business, calling team SERVPRO for remediation is the right decision.

Successful Commercial Mold Damage Remediation in Wilmington 

No one wants to deal with mold growth in Wilmington. The stakes increase for business owners doing their best to cope with the challenge of microbial infestation in areas where the public visit or employees work. High on the list of concerns are health and safety regulations that evaluate problems like mold growth and abatement efforts when operating licenses are renewed, and premises monitored.

A local business had mold damage on their Wilmington campus, infesting the walls in a restroom. Bathrooms and other areas laced with plumbing lines and higher than average humidity levels are prone to mold growth. Proper mold remediation protocols must be followed in any space. In rooms where the potential for water spills, leaks, and increased relative humidity is elevated, repair of leaks and strict adherence to spill cleanup and water vapor removal via exhaust fans or dehumidifiers is critical. Minimizing moisture is the only sure way to limit mold growth. 

The business owner believed the mold growth had been addressed appropriately in the bathroom. Relief turned to dismay when evidence of mold resurfaced. If mold remediation does not follow the Environmental Protection Agency (EPA) procedures developed for schools and commercial spaces, the resurgence of mold damage is probable. Improperly corrected mold damage was the reason the business reached out to SERVPRO.

Conventional cleaning methods are not up to the task of clearing mold away. The diluted detergents, solvents, and soaps employed by housekeeping crews or inadequately trained mold technicians often contribute to the problem by adding water that fuels mold growth. Painting over the stains does not solve the problem. Mold continues to grow under paint.

As seen in the picture, a layer of paint covered the previous mold growth near the baseboard but did not prevent a rebound. Signs of the return of mold damage are apparent, including bubbling, discoloring, and peeling of the paint. As soon as the business noted the unsatisfactory results, SERVPRO received the call. 

We sent an experienced mold remediation project manager to evaluate the situation. Using moisture meters, crews sketched out the perimeters of the mold colony. Our crew followed the multi-step process mandated by the EPA:

  • Containment of the Affected Area
  • Removal of Mold Organisms and Mold-Infested Building Materials
  • Scrupulous Cleanup of Debris 
  • Bagging of Mold and Debris and Lawful Disposal
  • Disinfection with EPA-Registered Products

Our construction division took over the task of repairing and rebuilding areas of the wall damaged by the mold and remediation actions. Holding both a general and a commercial contractor’s license allowed us to manage mold remediation and material restoration from start to finish. Clean inspection reports and the pride of providing clean restroom space to employees, customers, and the public is why SERVPRO ranks near the top of mold remediation service companies in the area.

Business owners need just one consultation to put SERVPRO of Hockessin / Elsmere on their list of reliable mold remediation contractors. Call us at (302) 992-0104 with any questions, and we would be happy to drop by for an assessment.

Contractor Licenses:

General: 1992104829

Residential: 1992104829

Commercial: 1992104829

Click here for more information about Wimlington.

When Your Wilmington Commercial Property Experiences Water Damage

10/28/2019 (Permalink)

hallway of water damaged commercial building; SERPRO drying equipment drying hallway Water damage? Don't go it alone. SERVPRO is always on call.

Commercial Water Damage Wilmington – Employee Kitchen Sink Overflow

Distractions in any situation can cause significant problems, especially in commercial operations. However, something as simple as an employee forgetting to turn off the faucet in an employee kitchen sink caused by a phone call or an emergency in the operations area. Water can overflow, spilling onto the floor, and spreading over a large area before someone notices.

SERVPRO has provided commercial water damage restoration in Wilmington for many years, and we have seen almost every type of situation. Some are storm-related, flood-related, and many caused by a series of preventable events. We respond to all situations and provide fast service to all our customers. Out of service situations for our commercial customers can be costly, especially after delaying restoration for any reason.

Water Cleanup

In situations like the one described above, SERVPRO can clean up and dry the affected areas while commercial operations continue. We are familiar with every type of safety issue. We can work closely with the shop foreman to ensure that services and production are maintained.

Our crew chief quickly assesses the situation and can arrange for site cleanup and drying to occur during the day or after hours as needed. We can bring in water extractors, air movers and dehumidifiers to remove all moisture.

Safety Concerns

Safety is always at the forefront of our assessment. We understand how important it is to avoid potential electrical shocks to employees, our staff, and electrical powered equipment. Depending on the amount of water and how far it has spread, we may recommend partial curtailment in some cases while water cleanup is underway.

SERVPRO also has Contractor Licenses:

   General: 1992104829

   Residential: 1992104829

   Commercial: 1992104829

We can provide full-service cleanup and restoration services for commercial and residential buildings for water, storm, and fire damage events. Coordination of water removal and restoration enables a return to an operational status much more quickly.

Call SERVPRO of Hockessin / Elsmere at (302) 992-0104 for 24/7 service. We proudly serve Newport, Greenville, and the surrounding areas. We're Faster To Any Size Disaster.

More about Wilmington.

Call Us For Professional Flood Recovery in Your Wilmington Bakery

10/5/2019 (Permalink)

Freshly baked cakes and pastries in a row at food market Flood damage in your Wilmington bakery can be as costly as other disasters like fires and mold.

Lowering Expenses of Flood Recovery in Your Wilmington Bakery

As much as you might like to close your eyes and have flood and water loss damage disappear after a disaster, your Wilmington bakery is not going to clean and restore itself. Most business owners can see the merit in hiring out for professional recovery teams like our SERVPRO technicians, but still, want to limit the out-of-pocket expense or even the size of a damage claim with their insurance if possible. There are some ways that both our team and you can work towards lowering costs and restoration times after an emergency.

Flood damage in your Wilmington bakery can be as costly as other disasters like fires and mold. All of these situations have the severity level to shut your doors for the time recovery takes to complete. Our professionals can understand that without the skilled hands and techniques of experts in the field, many businesses might never open their doors again after a flood. We take our position seriously to bring your bakery back to its original condition.

Business owners addressing flood loss should first look to protect any electronics and expensive equipment that they have in the kitchen area of the eatery. While our SERVPRO team can often move these items to a safe location upon our arrival, doing this even before our team gets, there can better protect these items from the damage they could experience. Many bakeries invest heavily in premier ovens, mixers, and other kitchen appliances, and these items could become ruined without getting moved from the affected areas of your building.

One of the notable ways that our team works to reduce your costs and help to protect your business is through our fast response 24 hours a day. Flooding can occur at any time, so we keep trailers stocked at our facility with the cutting-edge extractors and drying tools that can make short work of standing water. We know that you have orders to fill and customers that depend on your doors being open, so we prioritize getting your business running as quickly as we can.

We understand how crippling flood loss can be for your bakery, but our SERVPRO of Hockessin / Elsmere team can help. We have the experience and 24/7 response to make it “Like it never even happened.” for less than you might expect. Give us a call today at (302) 992-0104.

For more about Wilmington click here.

We Act Fast When We Arrive In Hockessin After A Flood

8/22/2019 (Permalink)

Generator and Commercial Desiccant Dehumidifier in Use We are available 24/7 to offer our equipment, expertise and experience when you are facing flood damage.

Heavy Rain Causes Flash Flood Damage to Hockessin Apartments

Extreme weather patterns expose multi-family residential complexes in Hockessin to flooding risks. Even just a few inches of water collecting on pavement acts like a river, delivering overland floodwaters into the main floor and lower levels of an adjacent townhouse development. If heavy rains saturate the ground around the building, those rushing waters join with seepage. As owner or manager of the residential complex, you have multiple tenants depending on you. We can help.

Flood Water Needs Containment

The water causing flood damage in Hockessin apartments is considered Category 3, the most contaminated. Flowing over pavement, gravel, dirt, and grass, it picks up many landscaping and road maintenance chemicals. Organic debris joins in the mix, which can also contain sewage if the storm drains are overwhelmed. As we plan for flood water removal safety, regulations require we collect and contain the fluids for disposal as hazardous waste.

Powerful Professional Pumps and Extractors

When the SERVPRO team arrives, a quick assessment leads to the immediate implementation of a flood damage remediation plan. Our trucks stock multiple pumps and water extractors, put to work to remove as much liquid water as possible. We use thermal imaging technology to locate any hidden water. If necessary, controlled demolition techniques like flood cuts or weep holes release the water for containment. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) training mastered by our managers and technicians stresses accurate moisture measurement as the baseline for structural drying. With all visible water captured and on its way to appropriate disposal sites, we develop drying goals.

Monitored Drying Prevents Secondary Damage

We compare the moisture levels of water-damaged structures with those of similar building materials in unaffected areas of the townhome development. SERVPRO Applied Structural Drying (ASD) technicians use the two sets of data when laying out a perimeter of heated air movers to accelerate evaporation. Excess moisture must exit the wet structure for capture and disposal by our evaporative or desiccant dehumidifiers. Over-drying is not appropriate, so we keep a close eye on periodic moisture meter samplings.

SERVPRO of Hockessin / Elsmere has the equipment and highly-skilled work team you can depend on to return your residential complex to pre-flood condition. Call us at (302) 992-0104 when rain showers turn into tributaries that flood your real estate investment.

See more about Hockessin.

IICRC Standards

4/25/2019 (Permalink)

IICRC Certified

The Institute of Inspection Cleaning and Restoration Certification (IICRC) is an organization that sets standards that SERVPRO of Hockessin / Elsmere follows. The S550 Standard is for Professional Water Damage Restoration of Commercial Structures. It is a procedural standard for performing water damage in the commercial, industrial, institutional, and complex residential structures. This standard includes building and material science, drying complex materials and systems, safety and health, documentation, logistics, inspections, restoration procedures, HVAC and equipment. SERVPRO follows the universal standards and best practices in our expertise in water damage restoration. It is impractical to use blanket rules in every water damage situation because every water damage has unique circumstances. Our company follows these guidelines and procedures and our staff is trained and certified. We reference their standards and strive to be up to date with the latest standards so we are able to implement them.

Closing Job Files Quickly

3/29/2019 (Permalink)

Drying Documentation

When a job file is created at SERVPRO of Hockessin / Elsmere, we contact the customer immediately. We also take the opportunity to have quick, prompt service so the customer can depend on a reduced number of pending files with their insurance company. Our technicians work effectively and cohesively with customers’ insurance providers in the filing of claims. It is fact that files that are closed faster usually have lower claim costs associated. When a file is open for lengthy periods of time, the opportunity for more problems and expenses can rise. SERVPRO completes and closes job files properly so that our customers can regain control of their lives as quickly as possible.

We close our files quickly by mitigating and restoring the property in a timely manner. Not only does this get the restoration process started, but his also can help prevent secondary damages. SERVPRO of Hockessin / Elsmere is reputable for our job file execution.

Commercial Services

1/4/2019 (Permalink)

Graffiti Clean Up on Commercial Building

Commercial cleaning and restoration services is something that SERVPRO of Hockessin / Elsmere excels at. SERVPRO is a leader in the industry. We are available 24 /7 /365. SERVPRO responds quickly to your business’ fire, water and mold damage emergencies.

Here are some commercial services we provide:

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration
  • Commercial Mold Remediation
  • Commercial Storm Damage
  • Commercial Duct Cleaning
  • Commercial Bio-hazard Clean Up
  • Commercial Sewage
  • Commercial Post Construction Clean Up
  • Commercial Carpet & Upholstery
  • Commercial Vandalism

Our trained and certified technicians use specialized equipment and technology to effectively get the job done right. When the need arises for professional cleaning and or emergency restoration services, SERVPRO of Hockessin / Elsmere is her for you to make it “Like it never even happened.”

Commercial Properties

12/6/2018 (Permalink)

Crew Waiting On Approval

Commercial Properties can sustain considerable amounts of water damage through a weekend. If is often times a business will close on a Friday and no one will enter or check the property over a weekend or the extended weekend. When Monday evening came for this business owner he did not know how it happened. In this scenario, a toilet was flushed at the end of the day, on the previous Friday, and the back of the tank never quit running. This meant the water kept coming and flowing into the bathroom, through the bathroom into the hallways and into the offices. This is a picture of our crew waiting approval from the crew chief on the scope of the work. The SERVPRO of Hockessin / Elsmere team is ready to go and just waiting on the sign off.

Keeping a video of your Business

11/6/2018 (Permalink)

Having an insurance loss in a commercial business can be overwhelming. Having helped businesses experience such tragedies through the many years has taught me quite a few things. I believe if you were to take a video of your property, inside and out, at least once a year, before an event were to occur, it would be extremely helpful for you and your insurance company. The video can be kept and stored in a safe place. Perhaps consider a copy offsite and having a copy of it in two different places at the business. Make copies of important documents such as deeds and important papers. Keep a copy off site as well. SERVPRO of Hockessin / Elsmere cares about your business and we are here to help.

Preparing for Emergency's

10/5/2018 (Permalink)

Being Prepared

Preparing in advance for the unexpected is something SERVPRO of Hockessin/Elsmere stands by and encourages property owners all across the Hockessin and Elsmere area. We encourage property owners to prepare for the unexpected by starting their Emergency Preparedness Plan and keeping it up to date as your business and properties grow and change over time.  Sometimes this can be cumbersome and overwhelming but it really is just setting some time aside to make this happen.  A little bit of being prepared comes such a long way if an event ever occurs. 

SERVPRO's Emergency Ready Profile covers all time-critical information your properties will need available to all your employees. Our Emergency Ready Profile covers:

  • Location of Shut-Off Valves
  • Fire Suppression System Controls
  • Emergency Contact Numbers
  • Service Contact Numbers
  • Building History
  • Building Layout
  • Local Police Department, Fire Department, and Hospital

SERVPRO offers Emergency Ready Profiles (ERP) for free as a tool for commercial properties to help minimize damage and recover quickly from emergencies.

Dealing With Biohazard & Vandalism

4/25/2018 (Permalink)

Fire & Water Damage may be what you think of when you hear the name SERVPRO, but bio-hazard, vandalism, and crime scene cleanups are also services of ours. Our bio-hazard services cover a variety of cleanings. Blood-borne Pathogens, Methamphetamine Labs, Crime Scene Residues, Arson and Vandalism, and Sewage Backups. 

Vandalism is sometimes handled by property owners before SERVPRO is called out to the scene. Here are some Do's and Don'ts for handling vandalism damages. 

Do:

  • Hose or wash residues from the building exterior as soon as possible
  • Carefully vacuum glass particles from carpet and upholstery
  • Save containers revealing the ingredients of products used in the vandalism
  • Record all damage and photograph when possible

Dont:

  • Attempt to remove ink, paint or cosmetic stains
  • Operate damaged appliances
  • Discard broken or damaged pieces from porcelain, furniture or other contents that may be used for repair

Completing The Job File

3/29/2018 (Permalink)

Files that are closed faster usually have lower claim costs. When a file is open for a lengthy period of time, the opportunity for more problems and expenses can rise. SERVPRO completes and closes job files so that out customers can regain control of their lives as quickly as possible.

With our quick service, customers can depend on a reduced number of pending files with their insurance agents. Our technicians work effectively and cohesively with customers' insurance providers in the filing of claims. 

We close our files quickly by mitigating and restoring the property in a timely manner. Not only does this get the restoration process started, but this also prevents extensive or secondary damage. SERVPRO is reputable for our execution in job filing and fast restoration process.

After a Storm

1/4/2018 (Permalink)

SERVPRO on the scene after a large storm.

  • Make contact with family and friends in the affected area and let those that you know outside of the affected area that you are safe.
  • Return home only when authorities indicate it is safe. Attempting to re-enter the area can be dangerous and it is important to wait until the area has been cleared as safe by officials.
  • Avoid areas with debris and downed power lines.
  • Avoid flood waters, whether on foot or in vehicle. Just 6 inches of moving water can knock a person down, and one foot of fast-moving water can sweep your vehicle away.
  • Take note of any damage to your belongings or to your property 
  • Photograph any damage to your belongings/property for insurance purposes
  • Tarp or board up damaged roofs and windows to prevent further damage. Your insurance may not cover additional damage that occurs after the storm has passed.

Getting Ready for the School Year

12/7/2017 (Permalink)

SERVPRO team in the schools

SERVPRO was able to help three schools get ready for the school year after a major storm all at once.  Schools were closed for the summer time and they wanted them back up in tip top shape so that everyone would be starting the school year in clean healthy conditions.  Some of the schools had little time and strict constraints in order to obtain the desired results!  It was quite a time crunch but our SERVPRO technicians came to the rescue and the challenge was met! These three schools opened on time and with a staff that was extremely pleased with our team. We felt a strong sense of responsibility to not only the school, but the students and administration who would be spending the school year in those buildings. 

SERVPRO Green!

11/7/2017 (Permalink)

We work all over the Hockessin/Elsmere area and many people know us for our bright green trucks that stick out like a sore thumb! Fire and Water restoration and Mold Mitigation is what most people think of when they see those bright green trucks drive by, but that is not all we do here at SERVPRO! We offer plenty of services to our customers that go beyond restoration. 

  • We clean up crime scenes, bio hazard, and vandalism
  • We offer odor identification and deodorization
  • Upholstery, textiles, and drape cleanings
  • Content claim inventory services are also something we provide

Our variety of services work for commercial properties as well as residential properties. So remember the next time you see one of our bright green trucks, Fire, Water, and Mold aren't all we do!

Fire at ASPCA

10/19/2017 (Permalink)

One of the affected areas after the fire.

A vicious fire broke out at the Brandywine Valley ASPCA after a car had crashed into the building and caught fire. This was a devastating fire that a not only a precious human life was lost but the lives of some animals as well. This ASPCA location is one of the largest in the Delaware area had been recently renovated. Many cats and dogs were relocated during the restoration and rebuilding of the facility. Luckily, SERVPRO of Hockessin/Elsmere was able to respond quickly and help bring the building back to life. We are proud to be a part of the Brandywine Valley ASPCA's rebuilding process and have made a point to get involved in their adoption events and make any donations we can. 

Health Fair

10/18/2017 (Permalink)

Health Fair Booth

Recently SERVPRO of Hockessin/Elsmere attended and hosted a booth at a local health fair. Jackie, one of our wonderful sales representatives was asked to host a booth by the retirement community that the Health Fair was held at. She was flattered to hear that one of our commercial clients wanted SERVPRO to be represented at the event. 

She happily attended and talked to many of the residents at the retirement community about our services and the health benefits of having clean air, carpets, and furniture for the elderly. Not only did she speak with residents of the retirement home, but many members of the Hockessin/Elsmere community. We were happy to share the importance of a healthy/clean environment as well as support one of our valued commercial clients.

Emergency Preparedness of Commercial Properties

10/16/2017 (Permalink)

Utility Room Shut Off Valves

Preparing in advance for the unexpected is something SERVPRO stands by and encourages property owners all across the Hockessin and Elsmere area. We encourage property owners to prepare for the unexpected by starting their Emergency Preparedness Plan and keeping it up to date as your business and properties grow and change over time.  

SERVPRO's Emergency Ready Profile covers all time-critical information your properties will need available to all your employees. Our Emergency Ready Profile covers:

  • Location of Shut-Off Valves
  • Fire Suppression System Controls
  • Emergency Contact Numbers
  • Service Contact Numbers
  • Building History
  • Building Layout
  • Local Police Department, Fire Department, and Hospital

SERVPRO offers Emergency Ready Profiles (ERP) for free as a tool for commercial properties to help minimize damage and recover quickly from emergencies.

SERVPRO in the Kitchen

10/16/2017 (Permalink)

Cleaned Fryers

SERVPRO's services are utilized in plenty of commercial buildings like apartment complexes, hotels, schools, churches, and retail buildings. But that is not where our services end. We often clean restaurant kitchens and ventilation systems as well!

A high volume kitchen that has grease build up and accumulated years of dirt is hazardous for both employees and customers. Especially commercial kitchens with many fryers, or smaller kitchens where employees are working in close quarters. We professionally clean many commercial kitchens in order to lower and prevent:

  • Higher Risk of Fire
  • Unpleasant Odors
  • Increased Vermin
  • Environmental Concerns
  • Plumbing Issues
  • Employee Injury
  • Customer Injury 
  • Lower Food Quality

Even with proper ventilation systems, grease builds up over time and should be addressed. Call SERVPRO of Hockessin/Elsmere today to have your commercial kitchen assessed!

Fire Extinguishers in the Work Place

10/10/2017 (Permalink)

Office Building Fire Extinguisher Location

Whether working from home or in a large commercial office building, the knowledge of how to correctly and safely use a fire extinguisher and when to use them is something everyone should have. How to operate a fire extinguisher should be displayed somewhere in the office for all employees to see. Here are a list of tips and information on when it is time to use a fire extinguisher:

  • The extinguisher should be clean and without any damage
  • An escape plan has been established and the fire is not blocking the way out of the building
  • All others in the building have been alerted
  • The local fire department has been called
  • Everyone is safe from the smoke and toxins the fire is creating
  • The fire is contained to a single object

Clean Facilities

6/1/2017 (Permalink)

Our Staff in Our Clean Work Place

Having a clean, healthy and safe environment does not take a lot of hard work.  Consistency, proper training and communication is essential in achieving great results.  Having your team come together and identify the vital areas of concern should be first addressed.  Perhaps making a list of things to do daily, monthly, quarterly and annually. Perhaps some of these tasks are divided and rotate. If everyone makes a conscious effort to perform the daily tasks assigned to his/her work area, the outcome will be cleaner and healthier.

Things like taking out the trash, properly closing down the computers, making sure all cords that are not in used unplugged. (this could mean coffee makers, space heaters, radios, fans etc.), securing the office would be examples of daily tasks. Weekly tasks could be wiping down desks and phones, running a quick vacuum of the area, organizing files better and anything else that was identified in the original list.  The same would be true for the quarterly and annual workplace tasks. Some great annual tasks would be fire extinguisher tags being checked, deep cleaning of all carpets, wall and window cleaning and the list can go on.  By communicating what the expectations are and maintaining those things will help reduce frustrations. 

The Power of Four

4/25/2017 (Permalink)

Erin, Jackie, Paul and Caitlin

These four individuals are a powerful group.  They think outside the box and came up with some great ideas. They love and take pride in what they do. Within the building industry they are coming up with new and unique ways to improve our relations.  Most recently they tolled out a new plan that has really been working for us.  The amount of Emergency Ready Plans this team has prepared are amazing.  The go into buildings and point out all the potential issues, tag specific areas with cautions and help put together a written plan on what to do if an emergency arises. They pass the message on that SERVPRO is here to help.  They give the customer a binder or thumb drive whichever the customer prefers.  We also now have a mobile app for this as well.