Flooded Commercial Property
Flooding on the Floor
SERVPRO of Hockessin worked on a water damage that suffered a large amount of water. The water ran throughout the night. A water main burst in the bathroom area and saturated the second floor of the building. The water also ran down through the ceilings and pipe chases to the first floor as well. The property owner was away and an on-call maintenance person called us in to help the with the clean up. We were able to come in and help them get back to business in four days! The main areas dried quickly due to the tiled areas. The pipe chases were easily dried too due to our specialty equipment. The wall cavities were dried out rather quickly too. When the owner returned he was amazed at what the place looked like.
Storm Down Pours Area
Tree falls on home
Storms often blow through our area leaving small impact on many people. Storms also come through our area leaving a lot of damage. Storms can leave behind quite a mess sometimes. SERVPRO of Hockessin knows how to help the people that are affected by the storms. In this case a tree fell on a home. Luckily no one was severely injured. The tree came crashing down in the middle of the night and went into the bedrooms. The tree broke windows and smashed part of the roof. The inside of the home sustained water damage. Walls crumbled in some areas as well. We were able to help this customer get the damages taken care of and clean up the mess left behind by the tree.
Dealing With Biohazard & Vandalism
Fire & Water Damage may be what you think of when you hear the name SERVPRO, but bio-hazard, vandalism, and crime scene cleanups are also services of ours. Our bio-hazard services cover a variety of cleanings. Blood-borne Pathogens, Methamphetamine Labs, Crime Scene Residues, Arson and Vandalism, and Sewage Backups.
Vandalism is sometimes handled by property owners before SERVPRO is called out to the scene. Here are some Do's and Don'ts for handling vandalism damages.
- Hose or wash residues from the building exterior as soon as possible
- Carefully vacuum glass particles from carpet and upholstery
- Save containers revealing the ingredients of products used in the vandalism
- Record all damage and photograph when possible
- Attempt to remove ink, paint or cosmetic stains
- Operate damaged appliances
- Discard broken or damaged pieces from porcelain, furniture or other contents that may be used for repair
Completing The Job File
Files that are closed faster usually have lower claim costs. When a file is open for a lengthy period of time, the opportunity for more problems and expenses can rise. SERVPRO completes and closes job files so that out customers can regain control of their lives as quickly as possible.
With our quick service, customers can depend on a reduced number of pending files with their insurance agents. Our technicians work effectively and cohesively with customers' insurance providers in the filing of claims.
We close our files quickly by mitigating and restoring the property in a timely manner. Not only does this get the restoration process started, but this also prevents extensive or secondary damage. SERVPRO is reputable for our execution in job filing and fast restoration process.
SERVPRO Mobile App
Our Free SERVPRO ERP App/Service can help your company organize and better prepare your properties in a customized format. Businesses that use our ERP app gain preparedness and security in the case of an emergency. Here are some of the ways businesses benefit from our Emergency Ready Plan App.
Location Management: Businesses with multiple locations are able to manage all of their buildings' emergency needs from this app. Some of our clients use this ERP service for on building, while others use it to manage multiple locations.
Strengthens Protocol: In many cases, our businesses have to address an emergency while the authorized personnel is not on-site. Our ERP App breaks down important information for all employees including water lines, floor plans, and breaker locations.
Faster Response: The ERP app allows you to contact us directly through the app which can be a more direct way to contact us and provide all the information we need to get to the emergency.
Preparing for Spring!
Spring is on it's way! As the weather warms up and the seasons change, we should prepare for the spring time as best we can. Here are some tips on how to get your home ready for this spring season!
Check/Service your Lawn Care Equipment. Cleaning up your lawn mower and changing the oil helps you to start fresh once its time to put it to use again.
Clean Patio Furniture. Dust off your outdoor tables and wash your patio cushions. You are going to want them ready for relaxing once the weather is nice!
Clear Your Gutters. After the fall season and then the wintery weather, your gutters probably could use a little attention. Clear out anything in your gutters to prevent mold or weeds growing up there.
Change Filters. HVAC filters should be checked/changed seasonally in order to ensure proper air quality in your home.
This photo shows the damage that not only a fire can do, but also the damage that a fire extinguisher can do. Even if someone used a fire extinguisher and contained or put out a fire, there can still be a strong odor and chemicals that need to be removed from the building/home.
The chemicals from a fire extinguisher can coat a room quickly and leave a thick dust behind. Normally this extinguisher dusting comes along with a coat of soot. Even if a fire has been small and quickly put out, the smell and chemicals left behind should be properly cleaned out of the space. You can see in the photo how apparent the soot and extinguisher's affects are. This is just one corner of the room, but this entire living room was impacted.
Winterize Your Vehicle
SERVPRO truck ready for the winter weather.
Preparing for extreme cold weather is not only important for your home but also your car. Your vehicle functions in rain, snow, ice, hail, salted roads, and freezing temperatures. It is important to make sure your vehicle is properly equipped to handle all of the winter weather elements.
Before the winter weather has begun, you should have your car checked by a mechanic for antifreeze, brakes, tires, windshield wipers, heater, defroster, etc. While using your car throughout the winter, it is best to keep your gas tank at least half full. Salting and sanding your driveway or road is helpful for minimizing ice and increasing traction.
An emergency kit for your car is essential when preparing for the winter's extreme weather. Your vehicles emergency kit should include the following:
- Jumper Cables
- Ice Scraper
- Flares or reflective triangle
- Car cellphone charger
- Sand for better traction
- Extra Blanket
After a Storm
SERVPRO on the scene after a large storm.
- Make contact with family and friends in the affected area and let those that you know outside of the affected area that you are safe.
- Return home only when authorities indicate it is safe. Attempting to re-enter the area can be dangerous and it is important to wait until the area has been cleared as safe by officials.
- Avoid areas with debris and downed power lines.
- Avoid flood waters, whether on foot or in vehicle. Just 6 inches of moving water can knock a person down, and one foot of fast-moving water can sweep your vehicle away.
- Take note of any damage to your belongings or to your property
- Photograph any damage to your belongings/property for insurance purposes
- Tarp or board up damaged roofs and windows to prevent further damage. Your insurance may not cover additional damage that occurs after the storm has passed.
Make A Flood Plan
It is important to know what you and your family's plan will be in the case of a flood or any other emergency. Familiarizing yourself with your local emergency contacts and community emergency plans may not feel like a pressing matter, but in the case of a flood/emergency it is valuable knowledge. It is important that all family members are aware of their address, family phone numbers, important medical information, and even email addresses. Other important information to remind family members of includes:
- Emergency hotlines
- School/work phone numbers & addresses
- Childcare phone numbers & addresses
- Personal emergency contacts & addresses
- Indoor meeting places
- Neighborhood meeting places
- Out-of-Neighborhood meeting places
It is also important to have easy access to contact information of:
- Poison Control
- Medical Insurance
- Policy #