Recent Posts

Being Prepared for Hurricanes

9/11/2018 (Permalink)

Why SERVPRO Being Prepared for Hurricanes September is National Preparedness Month

Hurricane Readiness

There are many resources on the internet that surround facts, ideas and opinions on information that can help you be prepared during a storm or emergency situation. September is awareness month. Whether or not you live in a projected path of a hurricane or storm should have no bearing on you being prepared. Storms can easily shift or someone you care for can be impacted. There is a lot of information available to you on the web. Here are some links you can search for help.:

https://en.wikipedia.org/wiki/Hurricane_preparedness

https://www.nhc.noaa.gov/

https://www.weather.gov/wrn/hurricane-preparedness

https://www.ready.gov/hurricanes

https://www.redcross.org/get-help/how-to-prepare-for-emergencies/types-of-emergencies/hurricane.html

https://www.fema.gov/disaster/4339/hurricane-preparedness

SERVPRO of Hockessin / Elsmere is Top in Industry.

9/11/2018 (Permalink)

SERVPRO of Hockessin / Elsmere is a company that has served the local community since 1990. We support our brand and neighboring franchises. SERVPRO of Hockessin / Elsmere is considered first responders to emergency situations. We care about our customers and try to educate those in need. SERVPRO has a lot of trade partners and support to work with. There is a huge support network of neighboring franchises that can offer help and assistance. We volunteer as much as possible in our community to help, aid and support associations or groups. The technicians and management staff participate in on going continuing education to stay up to date with the latest techniques. We consider our team the best in the area. If there is ever a time in need consider calling SERVPRO of Hockessin / Elsmere at 302 992 0104.

Storm Information

9/10/2018 (Permalink)

Storm Damage Storm Information SERVPRO rain gauge

In the past few days our area has and still is experiencing quite an amount of rainfall. We took a look at our water meter and WHOA! Our Newport area has received so much water. The water comes down so fast in such a short period of time. Due to areas being dry this time of year, a lot of water absorbed in the ground. There are some areas though that are in the lower elevation parts and are receiving a lot water intrusion.  When following the weather you can prepare somewhat by making sure all your sump pumps are properly functioning. During the weather event you should sporadically monitor your basement and or crawlspace.  Preparing is essential because you can possibly correct an issue to prevent damage before it happens.  Monitoring is important too because you can be on top of what is occurring in your home.

Spring Can Not Come Soon Enough

9/1/2018 (Permalink)

Storm Damage Spring Can Not Come Soon Enough Storm Devastation

Major snow and high winds event that occurred at the very beginning of March caught everyone off guard. With temperatures in February reaching almost 70 degrees on a couple days, no one would have ever imagined the devastation to come. After over 24 hours of high winds reaching over 50 mph this customers’ home was left almost unlivable. The large tree that fell destroyed a car and left a huge hole in the roof. Our SERVPRO ofHockessin/Elsmere crew was called by the customers’ insurance company and we were out within the hour. We were able to place a tarp on the roof to cover the large holes insuring that no further damage would occur until the roof could get fully repaired. The homeowner was amazed at what SERVPRO was capable of doing. We are always here to help, and committed to our community.

September is National Preparedness Month

8/20/2018 (Permalink)

September is National Preparedness Month. This annual event, sponsored by the Federal Emergency Management Agency (FEMA), provides families and businesses with the information and resources they need to plan for, react to, survive, and recover from an emergency, before the emergency happens. (https://www.ready.gov/september) For National Preparedness Month 2018, themed “Disasters happen, prepare now, learn how,” FEMA has prepared a week-by-week calendar of recommended actions property owners can take to be ready if disaster does strike: Week 1. Create an emergency plan that includes signing up for emergency alerts and making contingency plans for shelter, evacuation, and family communication. Week 2. Learn life-saving skills. CPR is a good place to start, but also be certain you know how to turn off the utilities in your home and ensure your smoke and CO detectors are properly installed and working. Week 3. Check your insurance coverage. Once the emergency is over, appropriate and sufficient insurance will be key to getting your life back to normal, or at least on track. Week 4. Plan financially for the possibility of a disaster. This goes beyond having a “rainy day fund” for immediate needs. Gather and organize important home, business, insurance, financial, and personal documents and keep them up-to-date and stored in a secure, water-and-fire proof location. “There’s a difference between surviving a disaster and recovering from a disaster.” “Families and businesses who take the time to create both a short- and long-term plan to deal with the unexpected are better able to respond quickly if the unexpected happens, which can improve their chances of survival. Having key information at their fingertips in the aftermath of the emergency can set them on the path to recovery more quickly and with less stress.” Because SERVPRO recognizes a fast response is critical in any emergency, reminds -area commercial and residential property owners they can download the SERVPRO READY app for free at https://ready.SERVPRO.com/home/mobileapp. The app allows users to store essential contact and property information electronically, where it can be accessed with a mobile device in seconds, right from the scene, if disaster strikes. For local business owners who designate SERVPRO of Hockessin/Elsmere as their disaster mitigation and restoration provider, SERVPRO professionals will conduct a no-cost assessment of their facility, help the owner complete a comprehensive Emergency READY Profile® (ERP), and store that profile in the READY app. “SERVPRO disaster cleanup and restoration specialists are ready to respond to emergencies big and small.” From SERVPRO’s Disaster Recovery Team, a group of elite large-loss specialists, prequalified and strategically positioned throughout the United States to handle any size disaster, to local SERVPRO professionals like SERVPRO of Hockessin/Elsmere, we specialize in disaster restoration, cleanup and repair services, helping make it ‘Like it never even happened.’ for both commercial and residential customers.”

Did You Know There are 3 Water Category's When it Comes to Restoration?

8/14/2018 (Permalink)

Water Damage Did You Know There are 3 Water Category's When it Comes to Restoration? Manuals and Study Guides

IICRC S500 Standard Reference Guide for Professional Water Damage defines 3 categories of water. Category refers to the type of water affecting the structure.

A Category I loss is where water originates from a sanitary water source and does not pose substantial risk from dermal, ingestion or inhalation exposure. An example would be a water cooler.

A Category II loss is when water contains a significant contamination and has the potential to cause discomfort or sickness if contacted or consumed/ingested by humans. Category II water can contain potentially unsafe levels of microorganisms or nutrients for microorganisms. Some examples of a Category II Water are: Discharge from dishwashers, overflow from washing machines, overflow from toilet bowls.

Category III water is grossly contaminated and can contain pathogenic, toxigenic or other harmful agents and can cause significant adverse reactions to humans if contacted or consumed. Examples of Category III Water are: Sewage, Flood water, hurricanes etc.

Have water damage?

SERVPRO Hockessin/Elsmere has the training and equipment to help make it “Like it never even happened.” Call us today at (302) 992-0104.

Mold Facts

8/14/2018 (Permalink)

It only takes a small water leak, or excess humidity, for mold to form. Mold, can spread quickly through the property in as little as 72 hours. Mold can produce allergens and irritants, and it has the potential to cause other health effects.

Consider these facts:

Mold is present in a lot of places, almost everywhere, both indoor and outdoor

Mold spores start microscopically before they reproduce into colonies

Spores enter your home through shoes, pets, open doors & windows and your clothing etc.

Mold can produce a musty strong odor that causes irritants

Mold thrives in dark, damp environments

Mold is something we here at SERVPRO of Hockessin / Elsmere are trained and qualified to help remediate. If you need us we are here to help. (302) 992-0104

Water Heater Leak

8/14/2018 (Permalink)

Water Damage Water Heater Leak Hot Water Heater Gives Way

This business had what they thought was a small water heater leak. An employee noticed a small leak on a Friday evening in the basement of a restaurant. The employee did not want to bother the owner as it was late and they thought it was just a tiny drip.  The employee put a few towels around the area and left a note for the manager on Monday.  The water heater's drip got more intense over the weekend. The water heater eventually gave way and water poured into the area all weekend long.  SERVPRO of Hockessin/Elsmere was able to help this customer overcome this issue.  We were able to pump out the water and treat the affected area.  Since the area was in the basement running our equipment was not a nuisance to the establishment.

Flooded Commercial Property

6/13/2018 (Permalink)

Water Damage Flooded Commercial Property Flooding on the Floor

SERVPRO of Hockessin worked on a water damage that suffered a large amount of water. The water ran throughout the night.  A water main burst in the bathroom area and saturated the second floor of the building. The water also ran down through the ceilings and pipe chases to the first floor as well.  The property owner was away and an on-call maintenance person called us in to help the with the clean up.  We were able to come in and help them get back to business in four days! The main areas dried quickly due to the tiled areas.  The pipe chases were easily dried too due to our specialty equipment.  The wall cavities were dried out rather quickly too.  When the owner returned he was amazed at what the place looked like.

Storm Down Pours Area

6/13/2018 (Permalink)

Storm Damage Storm Down Pours Area Tree falls on home

Storms often blow through our area leaving small impact on many people.  Storms also come through our area leaving a lot of damage. Storms can leave behind quite a mess sometimes.  SERVPRO of Hockessin knows how to help the people that are affected by the storms.  In this case a tree fell on a home.  Luckily no one was severely injured.  The tree came crashing down in the middle of the night and went into the bedrooms.  The tree broke windows and smashed part of the roof.  The inside of the home sustained water damage.  Walls crumbled in some areas as well.  We were able to help this customer get the damages taken care of and clean up the mess left behind by the tree.